Budget Car Rental offers great value with cheap rates and a wide variety of popular new cars, trucks, and vans. These vehicles tend to be newer with more features and fewer miles than the competition. Customers report a good experience with nice, friendly, polite, pleasant, and helpful employees who provide superb service with smiles and pleasantness. The service is described as beyond helpful, with no pressure nor persuasion, and staff ensure vehicles are available before arrival. Rentals are processed quickly, and customers appreciate receiving free upgrades and no hidden fees. While most experiences are positive, noting a great experience compared to other locations, some feedback mentions average customer service and issues like a car smelling like cigarettes. Overall, it is considered a good rental place with perfect, kind, and genuine service that fits your style, personality, and budget.
Older Caucasian lady wasn't too pleasant @ Lavista (Tucker) location. Not good customer service!
June 2026
After some issues with another location and the corporate “customer service” line, we reached out to the Tucker location and spoke to Laura. She was gracious, professional, thorough and everything anyone in customer service and management should be. Thank you Laura!
May 2026
Elle did an excellent job and made the process super easy!!!! 5/5 experience!!!!!
