Hertz Car Rental - Union City Shannon Mall HLE

Car Rental
Hours: Hertz Car Rental's Union City - Shannon Mall Parkway location offers a wide selection of vehicles for rent, including luxury, sports, SUV, EV, van, and truck options. Customers can book online or through the Hertz app. The location has received mixed reviews, with some customers reporting excellent service and others voicing concerns. Several reviewers praised the staff, particularly Grace and Tim, for their exceptional customer service and willingness to go above and beyond. Grace was described as wonderful and friendly, while Tim called ahead to notify a customer of a potential delay and then personally retrieved the requested vehicle to ensure it was ready on time. Another customer, Mar-Kaline, was lauded for her attentive, thorough, and reassuring assistance with an insurance rental. However, some reviewers noted concerns based on prior negative experiences with Hertz or the poor reviews of this specific location. Despite these reservations, one customer chose this location for its convenience and was pleased to find the process quick and the facility clean and well-maintained. Overall, Hertz Car Rental - Union City - Shannon Mall Parkway seems to provide a mixed rental experience, with standout customer service from certain staff members balancing out the hesitations of some customers. The availability of a wide vehicle selection and convenient location continue to draw renters to this Hertz branch.

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1. Union City, Georgia