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December 2023 by Yhista Powell Mayhew
This branch is very unprofessional.
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December 2023 by michael faulk
Never thought my cash would be taken from me at this bank but it was. Very upset with my experience
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August 2023 by Daniel Fraley
This branch needs to work on politeness and customer service. The lady helping me did not understand privacy or know how to even smile.
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July 2023 by James W
Would be great if they answered their phones.
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February 2023 by Dusty p
poor service all the way around.the $400 they offered for me to be a customer I will pass..
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January 2023 by Everybodyloves Mo (Elmo)
Horrible customer service and never picks up the phone even during business hours
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January 2023 by deborah sullivan
if there was a zero that would be it
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August 2022 by Patricia Haynes
I have been a member of this bank years before the name change I went in to cash a check fairly small mind you im thinking nothing of it but it took a moment I needed most of the cash back an the teller proceeded with something basically to the effect of I guess she wasn't supposed to cash it cause I did not have enough to cover but the job is local and my point is I haven't had any problems until today and the teller was like she is gonna do it anyway I don't know what to think so I'm gonna avoid her if I have to go in I don't wanna deal with anything extra
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July 2022 by Samantha Fetterolf
I have been with BBT/Truist for years. Normally the staff inside are very helpful but here lately they’re just rude. The tellers should ask for help if they do not know how to do something not just say that they do not provide that service or that’s how it is. I don’t normally go inside the building but unfortunately I had no choice today.
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March 2022 by Mary Louise Idk
My account is more than 7years old, the suntrust I usually go to was sold or merged with truist and the Manager at the branch was deliberately ignorant to normal policy. They seriously charged me two overdraft fees 36$ each for my account being less than $45 negative due to a money transfer/ income delay which wasn’t entirely their fault. Problem is it should’ve been more than understood and waved. Normally transactions under $5 shouldn’t come with an overdraft fee but I wasn’t even allowed to make those types of transactions and should be allowed until the account is negative up to $500 dollars, at least that’s how it’s been the past 7years with no real issue. My account is never really that negative and always evens out. I wasn’t allowed to make transactions under $5 due to some sort of hold that never should have been placed on my account to begin with since it wasn’t even that negative and a transfer was pending and I have a toddler. The managers seriously acted like they were unable to help and I’m genuinely furious that there was ever a hold and it’s abusive that the fees weren’t waved to begin with.
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November 2021 by Nell Love
Wait time in drive through is terrible
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September 2021 by josh arnett
30 min drive thru times are the normal wait. Rather than opening the lobby, all business is conducted through the drive through by tellers who move like a sloth. Every single time, I have to plan ahead to make sure I account for a ridiculous wait to deposit.
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July 2020 by Crystal Billings
Had a 1 pm appointment To open a new account currently waited 15 min outside the building no called an when I called them no one answered the phone
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March 2020 by TROY STEPHENS
If i can can give a 0 rating I will, because every time my wife go through the drive thru to DEPOSIT my check not CASH , DEPOSIT only! the teller by the name of Shirley won't let her do it because I'm not present. However Shirley's attitude is very Negative! And I've been banking with BB&T for several years now. My wife and I is on the same account.Every other Branch and tellers don't have a issue with it but for some odd reasons Shirley does. Customer service is the key to any successful business, and if BB&T wants to stay successful they need to fix the problem with Shirley.
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November 2019 by Lil Bit Dugger
Great place to bank
