Robins Financial Credit Union is a member-owned, not-for-profit institution dedicated to serving its members' best interests. With over 274,000 members and 24 branches across Georgia, the credit union emphasizes financial well-being and community support through donations, volunteer work, and scholarships. Reviews highlight the friendly and knowledgeable staff, with particular praise for team members like Alyssa Gordon, Amelia Babb, and Angela Douglas, who provide excellent service and timely communication. Many members express satisfaction with the assistance they receive, noting that they rarely wait in line and appreciate the overall value of the credit union. However, there are some concerns regarding the availability of customer service outside regular hours, particularly in urgent situations. Overall, Robins Financial Credit Union is recognized for its commitment to member service and community pride.
Had an appointment with Michelle Gee to set up an account for my teenage daughter. She was awesome! Patient, pleasant and thorough…a joy to work with. This is typical of the people who work at this branch. I’ve been a member here for over 35 years and the service has ALWAYS been stellar!
May 2025
Katie R. was amazing! She was there every step of the process to answer any questions and any concerns I had. She exceeded my expectations during this process. Looking forward to future business with Robins F. and her customer service!
April 2025
My only complaint is weekend 24 hour so called service. We needed to speak to someone immediately about a payment processed that was unauthorized after 5 pm on Sunday. There isn't anyone or anyway to speak to someone or stop an unauthorized payment.
