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“It's nice to see a bike/triathlon shop that cares about customers. While wasting time trying to find a small, insignificant part to them, but a deal breaker for me, they serviced a client tracking down a running shoe, helped a woman trying to find a bike for her son, and a guy trying to get his wheel rebuilt. It wasn't just the, "oh, here you go", both employees explained to the customers some of the background, pros and cons, and provided estimates of both cost and time. Appreciate the sincerity helping customers!”
“Ben from HTC is great! Attentive to your needs, and accommodating to unique situations, his bike fit service is some of the best money I could have spent with my “cycling upgrades” budget! Well worth a visit!”
“Rented a bike for a few days from The Bike Shop, such a great experience. Pick up and drop off went super smooth, bike itself was in amazing condition. Had some great rides, will be back!!”
“This is one of the best experiences I've had in my life. Ryan was pleasant and genuinely wanted to help every single person who entered. I kinda knew what I wanted, and he didn't hesitate to make sure all my questions and concerns were addressed. Everything the shop said they would do, they did so in a timely manner, and communication was very good with quick to immediate responses from him and the rest of the team. I liked the service so much that I've continually given the Honolulu shop's location to many co-workers who seem to be interested in E-bikes. I highly recommend this establishment to anyone who asks for recommendations!”
“My rental bicycle had a flat tire, so I first consulted with my wife's rental bicycle and they said they would repair it, so I carried it about 1km to get it repaired.The replacement tube cost $15, labor cost $20, and the work was done in about 30 minutes, which was very helpful.The staff were very friendly and made me feel very welcome, so I bought cycle gloves and a lock wire as souvenirs.Many customers visit, and I feel that the reason why it is such a popular bicycle shop is because of the friendly staff.It's a little hard to see from Ala Moana BLVD, but you can tell it's open because there's a banner that says "We are OPEN."”
“So stoked for Bike factory with another great experience w Kyler ,Terrance and the crew, there so professional , they always dial my bike in and keep me rollin W a fast turn around , these guys are the real bike dr's. Also it's a great place to come and talk story about your biking Thanks again bike factory”
“The guy there was very knowledgeable, and taught me everything I needed to know about the bikes. If you ask a question then he'll already have an answer. He was a pleasure to do business with.”
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“Just purchased my #2 Electra Townie , the first Townie was a 7 speed bike , was a good bike but traded it in for a Electra Townie 7speed E bike . They both great bikes but due to my ailment , I needed the e-bike to help me continue bicycling. I bought the e-bike from Bike Shop in Aiea . I was serviced by two great employees Randal and Randy ( store mgr). They had a no pressure sale on my new bike and they took in my old Electra as a trade . Randy did all the paper work for my new bike and explained on how to charge the battery . Randal answered all my questions I had on the Electra E-bike . His answers and my trade in of my old bike made me want the new Electra Townie E bike . Customer service is a plus here and I recommend Bike Shop Aiea for all your bike needs. Shop is well stocked and clean . Thanks Bike Shop Aiea”