City Mill - Pearl City is a local hardware and home goods store known for its very good and competitively priced products, often cheaper than the big box stores. The store carries a ton of stuff, including furniture that fits well in local homes and is in a good price range. They offer services like delivery and furniture assembly, with staff noted for having better product knowledge. Customer service is frequently highlighted as excellent, attentive, and helpful. Staff members are described as friendly, patient, knowledgeable, and never annoyed when asked for assistance. They take time to explain products, offer practical tips, and proactively help customers find what they need, including retrieving items from the back or bringing products to the front register for convenience. The store efficiently resolves any issues with purchased items to customer satisfaction. While the Pearl City location has a small plant section, the overall experience is positive. Customers report a comfortable and helpful atmosphere, especially for those who may feel intimidated in a hardware store. Checkout experiences are consistently pleasant with cordial cashiers. The store encourages shopping local and is a recommended first stop before going to other retailers.
Purchased my Christmas tree at a fantastic price. Fresh too. Even helped me carry to the car.
December 2023
They have a ton of stuff, and are very competitively priced, or cheaper than the big box stores! Small plant section at this location though.
November 2023
Came here to buy a Christmas tree because they had a sale, Ryan who work here is vey helpful and friendly, he helped me with my tree and even took the extra time to get some new ones out in the back.
