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February 2024 by Nalani K.
Aloha I don't write reviews but I just don't want anyone to deal with the same issue .. I went into the store Jan 26 to get a new shoes and a good pair for my trip to Japan I know I would be walking a lot and have a bad knee I wanted something I heard great things about . Went into the store they was helping me pick mine out and a pair for my dad as well . We got him 2 pairs bought it that day , my style wasn't in stock and I wanted a white/black pair . So they informed me they could order perfect . For custom order you got to pay upfront. They get the next shipment on Saturday so it would be in time for my trip and explained all that to them . Rather support a local store then order it online right .. So called me a week later saying they got the black/black in (not what I ordered ) she said oh ok they will have it on the next shipment . Ok that a week before my trip it be fine it be here .. the following week no call . I called and they said "oh sorry it didn't come in , why don't you just get a different shoe ? No I want the one I special ordered in " also she then tried to just talk me into buying another brand so I could have it for my trip , there no return on my special order so I would just be buying 2 pairs for them . The week of my trip is Herrera and no calls from them . I call them and there answer was "all we can do is cross our fingers and hope for the best " So it been a month and they don't bother to call to give me updates on when I'm getting my order beside them just trying to get me to take a black/black (not my order ) . Sorry but why special order a shoe I want if I'm Not going to get what I want ? I really hope it is just this one time issue , but giving you guys a heads up on how my order went . Paid in full still no shoe and no refund . Just a wait and see when it comes in .
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October 2023 by Amy L.
The best customer service and they knew what I needed Jus by what I told them. This store is the one stop shop if you have foot problems or just need to get your walking back up to par.
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September 2023 by Robin V.
Patty was amazing. She's a sweetheart. Although I was very needy and very picky, she delivered! Great service great person. Thank you Patty! I love my ohhh lala slippers& track 2 camel!!
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January 2023 by Derek T.
So helpful! She even opened the store when they were closed to help us. She was very helpful and knows her stuff. It is not cheap but could be worth it. They make custom orthotics $$$ and have very comfortable footwear. I bought the oofos brand slippers and they feel great. I hope wearing at home in the house helps my plantar fasciitis.Thank you for your help!
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September 2022 by Donna Y.
Originally planned on going to Ultimate Foot Store today to have husband try Oofos slippers. He's tried many and finds them all too hard. Called UFS first and they no longer sell Oofos as they have their own brand now. Called Step Ahead and they said they have only 2 in the basic flip flop style in Men's, Size 9, Black. She was so nice to offer holding one since I told her we'll be there asap. When I got there, it was exactly the one we had in mind. She was going to ring up the purchase and I told her can husband try it on first? He's in the car and can't come in the store cuz the slippers he has on, the straps are broken. Talk about the desperate need for the right slippers. He reparked our car right in front the store and the gal came out to have him try it on. Bingo-he loved it! The Best Curbside fitting and purchase ever! From looking at store pics, the gal that helped us over the phone/store was Susan. Can't Thank You enough Susan!!!
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August 2022 by Donna F.
I stepped into the Step Ahead foot store hoping to get help with alleviating the pain in my ankle. Susan, the sales person, was very kind and willing to help. I ended up purchasing several items including a slip on shoes which was comfortable, though I must admit I was only able to take several steps around the store to get a feel for it (small store). I need to note here that Susan did not verbally mention that "all sales are final", nor did I notice any signs that said such. After wearing the shoe for less than an hour, (wore it from the store to my car, then from the car to the front door at home) the shoe started digging into the back of my heel which was very uncomfortable. As I got out of the car, the shoes continued to dig into the back of my heal. Took it off as soon as I walked in the door then put the shoes back in it's bag. I called Step Ahead first thing the next day, spoke to Patty, inquiring about a refund or to exchange the shoes for something else. Patty told me that I could bring the shoes in so that she could take a look to see what's wrong with it. (There was nothing wrong with the shoes, it just did not work for me.) Patty then she told me, "we don't give refunds and how could you expect to get a refund when you already stretched out the shoe." I spent over $300.00 at Step Ahead yesterday. Needless to say, I won't be going there again. Very disappointed :(
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August 2022 by Hope Y.
Husband needs orthotics. The spot we went to in Aina Haina was closed, and we were in the Pearlridge area so we went to see Patty. Patty does a presentation and takes some foot prints to see where the trouble spots are and then makes recommendations. She knows her stuff when it comes to feet! Hubs' other orthotics were softer, but Patty recommended some harder/higher orthotics based on the prints she had him make for her. She recommended easing into wearing them, but hubs is a construction guy and there's no way he's stopping in the middle of a job to take out his foot support. We got a discount on the second pair for his other boots, and let me just say, it's worth every penny to not have to hear about how his feet hurt or his back hurts because of his feet. If you are planning on a quick in and out visit and are a first time customer with Patty, that just doesn't work like that. Plan to be there for at least 45 minutes to be sure its done right.
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May 2022 by honeydew46
I love the service at this store. I've made quite a few purchases from here over the years. Always quality service everytime, no matter who's working in the store.
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May 2022 by Jake Gumm
The podiatrist said the arch supports I bought from this place are junk. I spent about $500 buying a hard and a soft arch support and the doctor said they weren't all that great.
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February 2022 by dango acosta
Owner was rude and over priced my insoles. I then purchased the most expensive slippers, a month later they failed. I called the manufacturer on mainland they said to take back to get a new pair, they had a year left on the warranty. Patty the owner wouldn'thonor the manufacturer warranty so I called manufacturer and same I spoke earlier answeredthe phone and patty the owner honor the warranty. That is what you all must do for exchanges and then stop doing business with this horrible person, patty.warranty. .so
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January 2022 by Claudia M.
I'm surprised this place has such a low rating. When I entered this store, I was quickly greeted by Patty, the owner. I was the only person there at the time so I didn't feel rushed or pressured to buy anything. I was impressed with Patty; she's very knowledgeable. Patty explained that my four arches (some only recognize three), had collapsed and that the plantar fascia muscle that normally takes the stress and carries the weight, was inflamed. I'll be honest, I know damn well it's because I gained a lot of weight! I'm happy Patty never said that. After educating me on what the heck was going on with my foot for the last two years, she then had me step on this ink pad. On top of the ink pad is large piece of paper so that you can get a foot print and see where the stress of your weight is being distributed, and that the arches really are screwed up! She then recommended the right arch supports according to the size of my foot and explained how to properly use them without making things worse. I think that may have been the issue for some of the reviews. And yes, they can be a little pricey, but it was worth it to me; I was tired of suffering. I mean, if you can pay for that PS5 or spend all that money on your hair and nails...why not pay that price to invest in your physical health. Just sayin'... Some people have stated that the arch supports made things worse for them, but did you use them accordingly to how Patty, or other employees, directed you to? I am. They're working fine. The pain will not go away in a day. The arch will not be rebuilt in a day. This will probably take a couple years; you can't rush it. How do I know it will work? Because a close friend of mine also came to Step Ahead years ago, and his condition was worse than mine. After a couple of years, no more pain, arch no longer collapsed, and he no longer needs to use the arch inserts. This place is located in the Pearl Kai Shopping Center, across from Pearl Ridge Mall. Parking isn't really an issue, which is nice! And no, I didn't take any pictures of the store, all I was thinking of was trying to make it INTO the store. That's how much pain I was in. Yeah, go check 'em out.
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September 2021 by Hannah C.
I forgotten who had assisted me, but they really know their stuff(a wonderful woman who is moving back to the Big island). I work in food service and I am on my feet for 10 hours straight. My feet, knees, and back were in so much pain from the long hours on my feet. They fitted me to the right arch support. It took a while for me to get use to it, once I did I felt much better. Thank you Step ahead for training your staff right, because they really changed my life!
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August 2021 by Isaac M.
I was the last customer of the day yesterday (2 Aug 2021). Susan was just absolutely wonderful. Perfect customer service. I will definitely be back.
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May 2021 by Maggie Kerr
I was extremely happy with the service! I’ve been to 3 different podiatrists over 3 years and the woman that works here was more helpful than all 3 professionals put together in less than 30mins. I obviously knew a lot about my condition (Morton’s neuroma) and she set me up with some really good shoes for what I do for work and exercise and some orthotics that actually relieve the pain. I spent more money on the podiatrists offer the last 3 years than I spent at this shop and came away with much more. She understood the problem because she has also suffered from it which really helped her understanding. She set me up with a rehabilitation programme for a month (included in price of orthotics) which is far more than I ever got from a podiatrist appointment. Huge thanks to helping me deal with this horrible problem that I have been giving up hope on until now!
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November 2020 by Pana P.
The owner definitely has a colorful personality, she is passionate about what she does. I didn't feel bullied into buying her products. But I get why people may have felt that way. I have been a customer of Red Wing, and The Ultimate shoe store, their customer service was pretty terrible, and they didn't have my size. In the past, I have received great service, and "yes" when I'm dropping $200+ on shoes, and purchasing additional inserts - I expect to be treated like a valued customer. I spent $403 at Step Ahead, got what I wanted (a shoe that fit), plus the inserts. The hard inserts (orthotics $200) felt noticeably different, like I was somehow putting less weight on my feet while walking. The jury is still out, on the inserts, as I bought these yesterday, lol. I read the no return policy, and made sure I was sure about my purchase, before buying - I was sure. Well, we'll see in 6 months...
