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March 2024 by Melissa Diamond
Booked online easily, no added charges upon check-in. Quick and easy check in and return process.
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March 2024 by mel
Jericho at front desk was great. Booked a "managers special" on expedia. Although I couldn't upgrade to a jeep because I'm under 25 :( I got a kia Forte which was pretty nice and had 20k+ miles. Was clean and ran smoothe. Great on gas. Would recommend 8/10. Easy and simple and quick service
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March 2024 by Zolt Arany
Interesting experience: arrived in Hawaii expecting a sedan and was offered convertible instead -- couldn't refuse. Later in day the FOB died, so went back to get battery replaced. While replacing it, the team broke the key, and my stuff was locked in the car! No worries: they gave me a new car, and later got my stuff out for me to pick up next day. Thank you to the team for taking good care of me.
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February 2024 by Crystal Oshiro
The staff at the kiosk were very friendly and the pricing was affordable. Unfortunately, while I did pre-pay and make reservations weeks in advance, they did not have the vehicle I had reserved available. The substitute was subpar, but they did accommodate us by switching the substitute vehicle out for something a little more roomy.
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December 2023 by Holly Duras
Excellent service. Great car!
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December 2023 by Prud'homme Lydie
Excellent services! I highly recommend.
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October 2023 by normand Perreault
Nice Jeep, need that kind of car to go around the Big Island, brand New Jeep and very clean, the service with Alamo was great
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October 2023 by Kaliko P.
"My Charger" - song by Brabo GatorPickup date: Friday Oct 13.Return date: Sun Oct 15.GREAT TIPS FOR FREE:- Save money by booking on Costco.com travel. - Book early. I locked in a few weeks before my trip and got my car at - $134.00; the day before the Ironman triathalon, the same quote was $834.- gas up at the local Costco in Kona before returning the car back to the rental company, it's the cheapest gas around, and gas on the Big Island is expensive.- Driving from Hilo and returning to Kona saved me $145.00 and most tourists would want to check out both sides of the island, anyway. We couldn't check into our hotel in Kona until 4 PM so we checked out Hilo and drove over. Last time we did this, we spent a few nights at the Volcano Village Estates by Volcanos National Park and had a great time. SERVICE:Super friendly; everyone from the check-out at Hilo (awesome young man), to the return and ticket agent and the shuttle driver in Kona. THE CAR:My agreement for the price of $134 was a "Toyota Corolla" or similar. I lucked out and got a DODGE CHARGER!!!! I am very spoiled now coming home to my own "Toyota Corolla" or similar. The brakes and acceleration were crazy good on that car. It had a sunroof. It was clean. It was hella sexy. The trunk space may be too small if you have more than two suitcases, but it was great as we had one carry-on and one medium suitcase.RETURN:Kona location return hours start from 0530 AM.We got there early and returned the car at 0730 for our 1020 flight out because we have had bad experiences with Hawaiian Air (read my reviews). This time we flew Southwest Airlines, which was way better (read my reviews).Last time we used Alamo also and I forgot to leave a review, but I've never been "steered" wrong with Alamo. Totally coming back again!!
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August 2023 by Nichol Novoselsky
The service was efficient and friendly. When they noticed we had a lot of luggage, they upgraded our car without our asking. I did the online check-in, which made the process incredibly fast. We were at the desk doing paperwork for less than 5 minutes.
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August 2023 by MIGUEL QUINTANA JR
Everything worked great once again.......pick up was quick and easy......and drop off was even easier.......all good!!!!
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June 2023 by Adrienne Raptis
Great service and a great jeep for our trip.
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June 2023 by Ann S
They were really nice here! Because they had the availability, they even let us pick the car! Easy pick-up and drop-off and the staff were extremely helpful and knowledgeable.
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June 2023 by Jason Stubbings
Easy and quick airport rental drop off. Just drop off and walk to the terminal - short distance and pain free
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June 2023 by kimberly mora
5/12 Update: the refund posted to my account, which I appreciate very much. However, despiye my emailing Alamo at the email the posted in response, there was no communication of this, I just discovered it while reviewing my credit card. I really wish things had gone differently.5/8 Alamo was very shady. We reserved a car and I specified no additional drivers on our reservation to avoid the extra $15 a day. When we arrived at the airport the agent asked if we wanted to add an additional driver. I told her no, we did not want to add a driver because I did not want to pay the $15 a day. She said "If it's your husband you can add him for free". I was like "ok, if it's no additional cost, sure, let's add him".I had to return the car before the branch opened so we left it as specified. When I received the email confirming the return, the invoice showed that they had charged the $15 a day for the additional driver. So I called the 800# to speak with a representative and spent 25 minutes on the phone trying to get a refund and all she did was issue a new invoice and did not issue a refund. Such shady business practices...Do not rent from them.
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May 2023 by kimberly m.
Update 5/12: the refund posted to my account which I am grateful for. I wish they had reached out to tell me, it would have felt like better service recovery, but they made good on refunding my account.
