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January 2024 by Pili Gouveia
Good customer service
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July 2023 by Ann Paulino
I help a kupuna with her banking here. Although it is very difficult to communicate by phone, they are so willing to help in person. Both the tellers and other personnel have gone beyond their roles to assist us with various issues. Kupuna are targets of scammers and we have often changed strategies to keep her account safe and secure. They have called me on several occasions when there are suspicious activities with her account. I have so much aloha for their kokua.
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October 2022 by Wendy Nord
Clearly unable to answer the phone. If you are lucky that they do they simply hang up. That's that.
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August 2020 by Jeannae Flores
Hands down, this is probably one of the best auto loan financing I've ever experienced. Tiare went above & beyond to assist me with my application. She was helpful, honest & understanding with me- even when it took over 3 days to negotiate a deal on my application. And their rates were decent & fair, unlike traditional banks with their ridiculously high rates!I also opened a checking account with them & will be using more of their banking services. I found out that they are the first credit union to open on the Big Island. Way to support the community.My experience with Tiare & the BIFCU ohana is definitely a true definition of Aloha. I cannot thank them enough. I highly recommend them to any & all looking to do auto financing, or any banking needs, in general.
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August 2020 by JNaeism F.
Hands down, this is probably one of the best auto loan financing I've ever experienced. Tiare went above & beyond to assist me with my application. She was helpful, honest & understanding with me- even when it took over 3 days to negotiate a deal on my application. And their rates were decent & fair, unlike traditional banks with their ridiculously high rates!I also found out that they are the first credit union to open on the Big Island. Way to support the community.My experience with Tiare & the BIFCU ohana is definitely a true definition of Aloha. I cannot thank them enough. I highly recommend them to any & all looking to do auto financing, or any banking needs, in general.
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March 2020 by Paaniani Fuiava
Been banking with them for the last 2 to 3 years. Even when I couldn't keep up with payments they always were flexible with me. Staff is always friendly & easy to work with even though i live mainland i still bank with them. Thank you bifcu for always taking care. ALOHA FROM NM.
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December 2018 by A Proud
Great service and not busy most of the time. Definitely a place where you can feel the spirit of Aloha when you get in because the workers are so friendly. Decent parking area with two way in and out.
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March 2018 by Chris D.
Big island federal credit Union is such a wonderful financial institution. I always get incredible service from all the tellers especially Deena. I think she's the supervisor. She is always smiling and always go the extra mile to help her customers. I definitely recommend this credit union to everyone .
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May 2016 by Gregrey Frye
Love the people, so helpful and very determined to get you answers
