-
September 2023 by Amber Leialoha
Alot of options
-
July 2023 by Elizabeth Dacus
I had previously been a loyal customer of Island Cellular Repair on Kino'ole Street in Hilo ANDthey DID NOT assist me today. On the other hand the Cricket Retail Store specifically Kefneth and Lee went WAY ABOVE the call of duty and helped me with a completely dead Android phone. They should receive 10 stars because if your phone dies it's like your Right Arm is cut off.,. Thank you Gentlemen... You have made not only my day ... But my WHOLE WEEK..... most HIGHLY RECOMMEND!!!!I DID return and did NOT see Kefneth BUT I did see Lee. This time all I had to do was put in the number I got from Monica... Who was IMPOSSIBLE to understand and obviously was in Manilla or somewhere in the Philippines because Cricket had me on Auto Pay using one of my Credit Cards. Kind of Defeats the purpose of saving $5.00 doesn't it when you add on the interest charged....She then apologized for being hard to understand and sent me a text regarding what I had to do to get on the government program as I was mostly, during my working career, am "Independent Contractor" which means I didn't sit around eating Chocolate Bon Bons and watchingTV, it meant I paid a LOT of money in excise tax and what is called an Independent Contractor and was only an "Employee" putting INTO Social security..... when I managed a small Air Tour Company at the Kona Airport. I DID go in and was happy to see Lee. There was a long line and people were waiting literally for hours ( I waited 2 Hours ) and the 2 people ahead of me had very complicated transactions. I could have EASILY slipped in ... during the other transactions as Lee was talking about news, weather, and sports with the man ahead of me.He then had a HISSY FIT on me and said I was just "trying to throw back my 5 star rating at him"Obviously that was not my intent, and LEE I am NOT CHANGING MY RATING so you can calm the "F"down.... I am INCENSED...A N D. I am NOT Changimg my original ratingGet some Customer Service trainingYou NEED. ITAnd HOW did you get my Maiden Name..... Are you Stalking me???!
-
July 2023 by Michele K Ayala
They don't make you feel like you're bothering them, genuinely helpful!
-
March 2023 by Aja Yamada
Little disappointed they had me pay the full activation fee for both of the phones I transferred in store. I know for a fact they can take off or reduce the price of the activation fee but they just didn't feel like it I suppose regardless of the fact I transferred 2 new lines and got 2 new phone ?♀️
-
March 2023 by Ike PAYNE
Awesome place if you need s phone
-
December 2022 by William Paul Strauss
The staff in this store goes WAY above and way beyond!!! If leaving six stars were possible that would have been my response. I find myself coming in much more frequently than need be if only for the smiles and vibes alike. Lei and Tyler are ALWAYS willing to do whatever it takes- to make sure that I am happy with the service, the equipment, and the overall experience. Highly recommend!!!
-
November 2022 by Jeff S
I walked in and all three employees didn’t move or acknowledge. I had to ask them if they worked there and all my answers were short.I almost never leave reviews but I was practically forced into writing this.I felt extremely uncomfortable being in the store and it almost made me not want to switch to cricket.
-
November 2022 by Steven Senko
I dont leave many reviews; but the employees here need to learn basic customer service. Embarrassing for a mobile provider. This cemented my switch to t mobile, thanks Cricket team
-
November 2022 by Steve Callopy
Had to pay my bill. It was not busy. Ez.
-
June 2022 by healani shook
Extremely helpful employees.
-
September 2021 by kanakz gurl
Fast and friendly
-
August 2021 by Kevin Lehano
I was with all the other providers and was very dissatisfied , especially with all the hidden expenses and charges. And their phone prices were outrageous ! Cricket offers a variety of phones from ancient flip phones to top of the line galaxy and iPhone. And plans to fit the customers needs. I have the unlimited plan and am very happy. Keep up the great work!
-
May 2021 by patrick merritt
The large woman with piercings was no help at all. Lazy! Didn't want to answer any questions or try to help me. To busy looking at her phone to help me
-
March 2021 by Jean Garcia
I love cricket they are the best cell phone company . I had good sale person her name is courtney and she helped us with what ever we needed to know about certain items and other services I would recommend an referral anyone to cricket they are the best place for purchasing a new cell phone
-
March 2021 by Austin Camacho
Awesome products! Staff are friendly to help
