Cricket Wireless Authorized Retailer in Hilo offers flexible cell phone plans with unlimited talk, text, and data, without requiring an annual contract. Customers appreciate the friendly and helpful staff who go above and beyond to assist with various needs. Lee and Kefneth are especially praised for their exceptional service, often helping with difficult situations like dead phones or complicated transactions. They are known for their patience, kindness, and willingness to ensure customer satisfaction, creating a welcoming atmosphere. The staff’s positive attitude and dedication make visits enjoyable, with some reviews mentioning frequent returns just for the friendly vibes. Customers also value the store’s ability to handle complex requests efficiently, although some express frustration with long wait times and occasional misunderstandings. One reviewer noted the staff’s efforts to help with government programs and account issues, highlighting their helpfulness despite some miscommunications. Overall, the store is highly recommended for its excellent customer service, friendly staff, and flexible plans that fit various lifestyles. The store’s environment reflects the spirit of Aloha, emphasizing patience, kindness, and a positive experience for all customers.
I came to the store as a long-term client thinking that I had to buy a new phone.Also I need to was a new charger.They saved me a $100.They are wonderful and honest.
December 2025
I give them 5 stars cause one of the workers at Hilo helped me fix my phone when it was glitching and now it’s working perfectly fine.
December 2025
Very nice workers. Really helped me swap from my carrier that was charging me hidden fees glad they don’t! Really tried there best to work with my budget! Tried to apply for there bread pay but didnt qualify but they helped me out with deals they had going on!
