Extra Space Storage at 200 Kuawa St in Hilo, HI offers a reliable and well-maintained storage facility with a wide range of units, including climate-controlled options. The facility is equipped with electronic gate access, security measures, and a covered loading bay, making storage safe and convenient. An on-site manager and helpful staff provide professional and friendly service, creating a welcoming environment for customers. Many reviewers appreciate the cleanliness and security of the storage units, noting that the staff, especially team members like Maile and Kyle, go above and beyond to assist customers, making them feel like family. Kyle, in particular, is praised for his professionalism, patience, and ability to handle urgent situations, such as college move-ins, with calmness and efficiency. Customers also highlight the balance of fair pricing and understanding staff who are accommodating when problems arise. Overall, Extra Space Storage is known for its excellent customer service, cleanliness, and commitment to making storage hassle-free for both students and the general public. Whether for short-term needs or long-term storage, the facility provides a secure, accessible, and friendly environment for all storage needs.
Maile is great and so helpful. She helped get me an affordable storage unit in no time. It was fast and with ease, which with so much going on with a move, made it one less thing to worry about. Any time I have any questions, they are happy to help here.
April 2026
Safe secure and very neat and clean facility. Friendly staff….. I highly recommend this business 🤙🤙🤙
March 2026
Awesome service with helping me in finding a unit. 🤙🏼
