Extra Space Storage, located at 425 Kalanianaole Ave in Hilo, HI, offers a wide selection of storage units with convenient features such as drive-up access, all-hours access, and exceptional security. The facility is known for its cleanliness and professionalism, ensuring a hassle-free experience for customers. The staff is described as helpful, kind, and patient, providing excellent customer service that meets the needs of individuals in various life situations, including out-of-state college students needing to store their belongings. Customers appreciate the smooth setup process and the availability of promotions, making storage affordable. With a manager living on site and a commitment to security, clients can feel confident that their items are safe. Overall, Extra Space Storage is recognized for its dedication to customer care and support, making it a reliable choice for anyone needing storage solutions.
Erin helped me and was super informative and able to help me make a decision as to what size was good for me and what else they offered.
July 2026
The staff member that assisted me was outstanding, professional and friendly. Everything was handled in a prompt an efficient manner and the place was so very clean.
July 2026
The customer representative was so kind & helpful. She made it an easy transition, me being a new customer. She taught me how things work, all the options for entry & account management. It was an effortless ordeal. Great job 👏
