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March 2024 by Yuyang Si
Hertz employee racist and ran out the office try to hit customers.I received unfair treatment as well as racial slurs at the Hertz office in Hilo, Hawaii. The employee’s attitude was aggressive and discriminatory, and she even stormed out of the office and attempted to assault me after I asked her if she was discriminating against me. I even had to call the police to help me out of my situation and I don't know why Hertz would give their customers such an experience. It happened on March 19, 2024 at 7PM Hawaii time, I asked the employee's name and work number in front of the police officers but she wouldn't disclose it so I had to publish her shift hours. I hope Hertz can give me a reasonable resolution. Hopefully other customers will avoid contact with this employee.
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March 2024 by maggie wong
Hertz’s employee racism and tried to punch customer, happened in the evening of March 19th. We had to call local police to protect us due to the aggressive behaviors from Hertz’s employee. So guys, protect yourself when you dealing with Hertz!
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March 2024 by y lee
Do it early. If the Hertz parking space is full, you can park somewhere else and talk.
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March 2024 by Pankaj Singh
This was my first car rental experience in Hawaii. It was not good nor bad. The first car i rented was full of bugs (small cockroaches). I discovered it the next night. I did a complaint and got exchanged my car. Thankfull that I was staying close to the airport. If you live far, it could be a problem.
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March 2024 by matthew keller
BEWARE. They scammed me and may do the same to you. I explicitly did NOT agree to the insurance (LDW) or the "premium road service", totaling $45 per day. I did not carefully look at the agreement before signing off - my bad. I was in a hurry. I only realized it after returning the car. I called the number but was redirected the national number, still waiting a resolution. I talked with someone who knows about Hertz in Hilo and they said this is a common scam, and occurs because the employees there make commission on this upsells.
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March 2024 by CJ Smigel
Roxanne helped me tremendously. I had messed up my reservation and she made sure I was taken care of. Best experience I've had with any car rental.
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February 2024 by Kainen Bohol
Mahalo Roxanne for the assistance and details it made our transition much easier.
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January 2024 by Barath T
One of the quickest and easieat rental car return, take a pic of the miles and fuel indicator / park on marked location (easy to find) give the keys in the store and leave.
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September 2023 by Rohan D.
Good location, right across from airport, cars parked in back. A bit of a wait because they don't have enough staff but also this place gets a lot of people who don't rent cars much. Local workers anywhere in Hawai'i are so much nicer and respectful than their counterparts on the mainland, which I really appreciate. There really isn't any competition in car rentals anymore as all the different brand names are really just three oligopolies, prices here were reasonable in comparison and they didn't try the hard upsell for fees and upcharges I didn't need or want. The car was fine, clean. I know when most people rent a car anywhere in the USA we like to eat Cheetos and toss the bag in the back. You can't do that in the tropics, any food litter in a car will created a cockroach infestation within hours. Please be considerate and don't leave any food litter or sweet drink residue in your rental.
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August 2023 by UR's Julie
First car they gave me didnt have car play. I cant drive and hold the phone to look at where im going. Went back and they replaced it with a car with carplay.
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August 2023 by Dana G.
Back seat was infested with cockroaches. Called three times during business hours after driving to the other side of the island, no answer. Was able to get a replacement car at Hilo but overall a horrible start to a vacation.
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July 2023 by Google user
I like Hertz well enough and have been a gold member for years. This location is perfectly located across the road from the airport terminal making it very simple to get to and get out of. There is never a line, they process people very quickly. My only concern is the counter staff seemed a little short. Given it was a Monday and I got processed fast. I just shrugged it off as maybe they we’re having a bad day or we just didn’t click. I left happy with the transaction and satisfied I will continue to do business with Hertz.
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June 2023 by Curt Schauf
I like Hertz well enough and have been a gold member for years. This location is perfectly located across the road from the airport terminal making it very simple to get to and get out of. There is never a line, they process people very quickly. My only concern is the counter staff seemed a little short. Given it was a Monday and I got processed fast. I just shrugged it off as maybe they we’re having a bad day or we just didn’t click. I left happy with the transaction and satisfied I will continue to do business with Hertz.
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May 2023 by V Caselle
I have been a loyal president’s circle member for years never have I received such horrendous service at any hertz location before this. ROXANE was the rudest hertz employee, I had a reservation at this location and also another hertz vehicle I had rented from another location, I came in to exchange my current vehicle for the one in the new reservation she kept telling me to look at the lot “I don’t have any cars” she kept saying this despite the fact that I had an actual reservation with a car ready for me. HORRIBLE EXPERIENCE.RR # 168786936
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May 2023 by V C
I have been a loyal president’s circle member for years never have I received such horrendous service at any hertz location before this. ROXANE was the rudest hertz employee, I had a reservation at this location and also another hertz vehicle I had rented from another location, I came in to exchange my current vehicle for the one in the new reservation she kept telling me to look at the lot “I don’t have any cars” she kept saying this despite the fact that I had an actual reservation with a car ready for me. HORRIBLE EXPERIENCE.RR # 168786936
