Home Insurance in Hilo, HI

“Reina goes above and beyond in her job for clients! I am very satisfied as a State Farm member! She has showed respect and Aloha to all equally. I hope Reina has a long successful career there at State Farm - Iris Kuwayes office.
Mahalo 🌺
R. Bee”

“If you’re looking for an insurance agent in Hilo who is honest, responsive, and truly cares about his clients, I highly recommend Zack Pacleb from State Farm Insurance.

Zack has been amazing to work with from the very beginning. What stood out most to us was his honesty and transparency. When we first reached out for a quote on mortgage insurance, he was upfront and told us that State Farm’s mortgage insurance can sometimes run on the pricier side. Instead of pressuring us, he encouraged us to compare quotes and find what worked best for us.

After getting estimates elsewhere, we went back to Zack and shared what we found. He immediately started looking at different options and suggested bundling our car insurance to help lower the overall cost. In the end, he was able to get us a better rate than the other companies we quoted with. Because of the experience we had with him, we decided to insure another home with him as well.

Zack truly pays attention to detail and treats his clients like Ohana. He never made us feel rushed or like we were bothering him, even when we had a lot of questions about different policies. One evening, he was literally heading out the door after work when we called. Instead of brushing us off, he turned around, sat back down at his desk, ran numbers for us, and patiently explained everything we needed to know.

He’s knowledgeable, efficient, transparent, and genuinely wants to help people find the best fit for their needs, even if that means being honest when something may not be the best option. Amazing person and an equally amazing insurance agent. We trust him completely and are so grateful for all of his help.”

“It was so easy working with Kaley. So courteous and dependable. It felt like a breath of fresh air compared to my somewhat bad experience with our previous insurance agency.”