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“As a long time customer with Iris Kuwaye, adding on another vehicle is always easygoing. Luann helped me add on another vehicle and she was friendly and very helpful makes you feel like Ohana and that means a lot in Hawaii! I highly recommend Iris Kuwaye for all your State Farm needs.”
“If you’re looking for an insurance agent in Hilo who is honest, responsive, and truly cares about his clients, I highly recommend Zack Pacleb from State Farm Insurance.
Zack has been amazing to work with from the very beginning. What stood out most to us was his honesty and transparency. When we first reached out for a quote on mortgage insurance, he was upfront and told us that State Farm’s mortgage insurance can sometimes run on the pricier side. Instead of pressuring us, he encouraged us to compare quotes and find what worked best for us.
After getting estimates elsewhere, we went back to Zack and shared what we found. He immediately started looking at different options and suggested bundling our car insurance to help lower the overall cost. In the end, he was able to get us a better rate than the other companies we quoted with. Because of the experience we had with him, we decided to insure another home with him as well.
Zack truly pays attention to detail and treats his clients like Ohana. He never made us feel rushed or like we were bothering him, even when we had a lot of questions about different policies. One evening, he was literally heading out the door after work when we called. Instead of brushing us off, he turned around, sat back down at his desk, ran numbers for us, and patiently explained everything we needed to know.
He’s knowledgeable, efficient, transparent, and genuinely wants to help people find the best fit for their needs, even if that means being honest when something may not be the best option. Amazing person and an equally amazing insurance agent. We trust him completely and are so grateful for all of his help.”
“Leilani answered all of my questions...she advised me to proceed in the best direction to benefit me the most...I trust her & will always seek her advice for Medicare”
“Before contacting this agency, I worried about finding affordable coverage. Thankfully, the staff worked hard to find a plan that matched both my needs and budget. Their patience and excellent communication made the experience better than expected!”
“It was so easy working with Kaley. So courteous and dependable. It felt like a breath of fresh air compared to my somewhat bad experience with our previous insurance agency.”
“Started shopping for Auto and Home insurance and was assigned to Robin from this agency. Robin was very helpful and communicative. Will recommend this agency to others. A+++”
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“I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote for all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts.
When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.”