Hotels in Hilo, HI

“So refreshing to have the space we need for our family! The hotel had enough beds for everyone and the customer service was amazing! I loved that the parking was so close to the rooms. We will definitely be staying here again”

“Absolutely phenomenal! This Hawaiian jungle retreat was pure paradise. The waterfall was breathtaking, and the all-organic breakfast was a daily highlight—especially the standout spinach omelette. The owner was not only incredibly helpful but also quite knowledgeable about the island! A truly unforgettable experience.”

“I live in Hilo but stayed here for a week while our hale was under construction, and this is a gem of a find! I would definitely stay here again, and I look forward to referring friends and family here when our place is not available or we do not have room.

I stayed in the Pele Suite which has a separate bedroom and living area, and a small kitchen and bathroom. The views are spectacular, and you can hear the waves just outside your door - I love falling asleep to that sound.

The rooms were immaculately clean and well maintained, the unit was fully outfitted and everything worked properly. In addition to watching for whales and passing cruise ships, you can also watch the surfers who are nearby from dawn to dusk it seemed. Always something interesting to see!

A bonus which I did not read closely enough to realize beforehand, is that each afternoon the staff leaves a lovey breakfast tray for the following morning (or whenever you choose to use it). Fresh fruit, muffins, yogurt and boiled eggs offer great options for breakfast or brunch. Coffee, tea, milk and other staples were also supplied.

Both the housekeeping staff onsite and the office (reservation) staff were a joy to work with. Always friendly and helpful, including for the many questions I asked the office staff since our stay was rather last minute.

I did not capture inside photos, but the ones on their site reflect it accurately. If you will be in the Hilo area do not miss this lovely spot!

One follow-up regarding the reviewer who said there were ants in the room. She was correct that you do not want to leave any food out, but those of us that live in the tropics know there will be ants no matter where you are if food is not put away securely. That and the geckos are just part of the package!”

“The hotel is okay. The rooms are a good size, and we had one with an ocean view, which we liked—though the street is very close, so there’s some noise from traffic. We still enjoyed our stay. They have plenty of parking and it’s free, which is great. The staff is very friendly, and the hotel has washing machines available for guests (paid use).”

“my family and I stayed here for 3 nights to attend a funeral... the rooms were perfect and quaint... had everything we needed (a bed, shower, AC, fridge and microwave)... its close to the farmer's market, a few bars and eateries, as well as shopping along Hilo Bay Front and some little hole in the wall places ... then this is a cute little spot for you ...if you're looking for posh... this isn't it...we're looking forward to our next visit there... thank you Neil”

“Let's start off with the good. Very attractive from the outside. The lady behind the counter was very kind and worked with me on an important room change so I appreciate all that. The rooms are very plain and definitely old as dirt put the beds are super comfortable the pills are super comfortable it's just not the type of hotel or Resort I guess I've become accustomed to. But so far I've slept like a baby and for me that's all that matters”

“Hotel is a little run down. Filming crew there for Netflix. Room was clean, staff not real attentive to guest. Eating in the restaurant for dinner was interesting
they have spot lights for lights in dining area. The windows were open, about a million bugs were swarming in the place. Hard to open mouth just to take a bite, kinda disgusting. steamed clam were perfectly cooked, margarita pizza way undercooked, the burger was way over cooked. The gnocchi was different, not in a good way, Not a great experience. Breakfast was much better. Hardy meals, and NO BUGS!!”

“I join my husband on his business trips to Hilo and we always stay here at the Hilo Hawaiian Hotel. It's usually clean and staff is always kind. Rooms are definitely dated and half the time the irons don't work (yes, irons no steamer). The best thing about this property is the location, right on the ocean and next the beautiful park and Japanese garden. Nothing to say about the on-site bar and steakhouse, we've never been.”

“Enter with an open mind and light heart. After back packing for a night, this was the perfect place. Staff was nice, the room was affordable, and the free breakfast filled our bellies. They do warn that the water takes 15 minutes to get hot but that’s hold pipes baby. This place has character. I would stay again.”