Midas in Hilo provides reliable auto repair services, including safety checks, tire replacement, and engine maintenance. Customers describe the team as welcoming, friendly, polite, professional, and super friendly. They are noted for being real helpful and able to get customers in quickly, even for last-minute or urgent needs like a shredded tire or a broken water pump. The service is consistently praised for being exceptional, kind, speedy, and thorough. Staff members go way out of their way to be helpful, showing care, compassion, and concern. They offer thorough reports and explain damage clearly. This dedication creates a loyal customer base who trust and appreciate the team, with many stating they are now life-long customers and would highly, highly recommend the shop. The overall experience is described as amazing, a good experience, and the best service imaginable, highlighting unprecedented professionalism and a true shining example of customer service.
The staff and management have always treated me with great courtesy, kindness and professionalism. Whenever I had an emergency, they took care of my car quickly, even when I had no appointment. I am always very satisfied with the work they do and I would recommend them to anyone, without hesitation or reservation.
July 2024
Excellent, friendly service. Always very satisfied.
July 2024
Amazing service. Sean is the best! Helped me with a safety check and was very professional and super friendly. I am now a life-long customer. Thanks Midas!
