Parts Center Hawaii - NAPA Auto Parts is known for its friendly and helpful staff who provide excellent customer service. Customers appreciate the staff's knowledge and willingness to assist, whether it's finding the right battery, brake rotors, or tools. Kevin stood out by quickly providing a specific battery the same day, demonstrating outstanding service. Uncle Ronne helped a customer with windshield wipers and installation, offering assistance with aloha. Salespeople like James T are recognized for fast, courteous service, while experts Randall and Romo were praised for their helpfulness and product knowledge, especially in paint selection. Customers also value how staff double-checks details and explains prices clearly, making shopping easier. The store is a reliable place for auto parts, tools, and accessories, with a reputation for good service and knowledgeable staff who aim to meet customer needs promptly and effectively.
Great customer service. Price was a good deal more than other shops.
March 2024
Kevin is Wonderful!!! I had searched all over Hilo town at multiple stores and was unable to find the specific battery for my car FOB. He was able to get 2 batteries for me the very same day! I really appreciate Kevin's awesome customer service and will return to Napa for future auto parts purchase!
January 2024
Awesome! Brought in some nice weathertech mats without paying shipping. Definitely worth it. Mahalo
