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January 2023 by Lauren K.
Best experience I've had in a upscale store !I tend to shy away from fancy stores as I don't feel comfortable as the workers can be aggressive and judgmental regarding your appearance .They tend to "profile" you as a customer, and I wouldn't go anywhere near that type of store.I wanted to buy everything I could because I felt so welcomed and appreciated as a customer !Kahea was so kind and was very interested in what I was looking for and went the extra mile to help me find the best skincare for my personal needs.I hope and pray that management knows how valuable Kahea is to the company !It is rare to find such a amazing salesperson!Kahea really is interested in how he can help you and not just " sell" you something you don't need !I also was impressed that he can speak Japanese to the Japanese customers! Wow ! What a genuine young man !!
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January 2023 by tina G
Great staff!! They knew their products and shared valuable information. The staff also gave us samples of products.
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December 2022 by michael carter
You want beauty this is the place to go they know how to make you look like a million dollars
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December 2022 by Jenny B.
I love their products and the experience they provide for their customers. Luke helped me find exactly what I was looking for and more. He carefully explained all the products and let me try them. I highly recommend Aesop for self care and as a great gift for others.
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October 2022 by Rishabh Prabhakar
Myself working in the retail industry, found Mari and Lani so helpful and super knowledgeable about their products. More than that I appreciate when people working in any sales environment who are willing to demonstrate as to why buy their products and present themselves in a professional manner, which they both did and deserve all the praise. Good work ladies!! Highly recommend buying from them.
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October 2022 by Rish
Myself working in the retail industry, found Mari and Lani so helpful and super knowledgeable about their products. More than that I appreciate when people working in any sales environment who are willing to demonstrate as to why buy their products and present themselves in a professional manner, which they both did and deserve all the praise. Good work ladies!! Highly recommend buying from them.
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September 2022 by Carolyn Ly
The three of us walked into Aesop after biking 20minutes from Waikiki beach. We were greeted with the friendliest, most inviting and patient staff, “K” (whose name I typed down and then accidentally cut and never pasted . Sorry! You’re amazing!!). He explained the products we had questions about and addressed our concerns. Deserves a promotion.We ended up buying a travel sized rose scented shower gel and a resurrection hand creme. Highly recommended this location ✨
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September 2022 by Bo Glover
Such a kind and wonderful team! Aesop stores are always clean and beautiful. I love their soaps and face wash. Thank you for having a dog bowl outside too.
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July 2022 by Nina S.
A week ago I had to pass some time at the mall before I could pick up my precious cat from the vet to bring him home to be euthanized. I was absolutely beside myself. I have been wanting a certain product from the store for a while so I thought I would treat myself to it, given how horrible of a day it was.. something to smell beautiful seemed like a small joy and comfort. I walked in sharing that I only had a few minutes before I had to leave and just wanted to pick it up, and both of the women behind the counter could sense that I was distraught. I shared about what has been happening with my animal, and they were both so incredibly kind. Lani asked if I would like a hand wash and I agreed it would be nice. I sat over the sink with her while she very generously washed my hands and gave me a beautiful lotion and hand massage afterward. I had tears literally streaming down my face the entire time. I felt like her energy was so comforting and healing, and her willingness to hold space for someone in such a state of acute grief was like a little sweet blessing on such a very sad day. They were both very knowledgeable about products, they were both so incredibly warm, they even sent me away with some really nice samples. It may have seemed like such a small thing, but on an absolutely heartbreaking day, it was a true gift.
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May 2022 by Carson Meloche
Aesop is awesome and they always are so kind to me. I couldn’t find what I wanted at the location but the staff was more then willing to help me find it at another location
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February 2022 by Corina Q.
I came here to buy a Christmas gift for some friends and had absolutely NO IDEA what I was looking at and didn't know where to begin. The person helping me, Brenda, was so kinda and practically explained everything to me. I told her what kind of gift I was looking for and the type of people they were, and she showed me a few products that matched my description. However, after seeing the price for the first option I sadly couldn't afford it, and she showed me another option that was in my budget that would still be great as a gift.You get free samples upon purchase and I love that she asked if there's anything I've been wanting to try as a sample.Great store, and the people I gifted it to loved it.
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December 2021 by Farah Zarina
Love love love
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November 2021 by Eileen Nelson
I had a delightful visit today at Aesop Ala Moana. The Consultant, Kahealani Kapono explained COVID procedures and was so helpful finding my item to make my short shopping trip a pleasure! Great products and great staff are a winning combination. Mahalo, I’ll be back.
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September 2021 by Susie Penner
I love their products. All of them. The experience shopping here was also a nice one.
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June 2021 by Coco
Staff “K” was great. So knowledgeable and full of friendliness. Love the hand cream here.
