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February 2024 by Irene C
I had an awful experience at this establishment. The customer service representative was not only lacking in knowledge but also displayed a mean and hostile attitude throughout the entire interaction. Despite providing accurate information, I felt unjustly accused of providing incorrect details throughout the process. To add insult to injury, I later discovered that I had been charged for services that were never even rendered. It's incredibly frustrating to receive such poor treatment and service. Avoid this place if you value your time and money.
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February 2024 by Grace Gordon
Very nice store great customer service plenty of parking. Safeway and Panda Express are there as well. Enjoy your time
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February 2024 by Wendy W.
This review is waaaaay overdue and I apologize to Earnie Alvarez-Malo because he went above and beyond in helping me in December 8th & 15th at the Kapahulu store. Trust me. I had bought new phones at a kiosk in COSTCO & changed over to AT&T from T-Mobile on Nov.21rst and there were problems from day1. After multiple visits back to the COSTCO kiosk trying to sort things out I finally made an appointment at the AT&T Store on Kapahulu and totally lucked out by getting an appointment with Earnie Alvarez-Malo on Dec. 8th. After hearing my story and issues he told me the vendor at COSTCO is a 3rd party seller and that explained many things. Earnie spent about 90 minutes with us (we're old, lol) getting us on the right track. The entire time he was kind, patient and so informative. Initially I was so mad I was crying (yes; embarrassing) and Earnie just took it in stride. He was kind enough to see us again on the 15th for probably an hour for another set of issues that I may have been able to figure out on my own but after our horrible experience with the kiosk vendor at Costco, I was afraid to touch the phones. I would like to add that both times we were at the Kapahulu store, not once did I see any of the Associates show anything but patience to whoever they were helping. To Earnie; I apologize for taking so long to get this written. Truly; you don't know how much you helped us.
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December 2023 by Danny Bola
Terrible customer service,because of it I switched to Verizon
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November 2023 by This is great. califorlife
The employees will lie to you to get you out the store fast as possible they won't show you proof of what your signing for or tell you how much your add on are. They will lie to make it seem the problem is fixs. If you want to waste your time come on in.
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November 2023 by Bryant Godfrey
This store had one of the most attentive staff I have ever encountered with AT&T. Make this one your first choice, you’ll be amazed how great the people are here at this store….. hands down ? !
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November 2023 by Juliette Adolpho
After explaining to Ben the issues I was having he knew just what to do, I was in and out of the store within 15 minutes.
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October 2023 by Carole D
Ben was so helpful with our phone upgrade. We had 3 phones and he made sure we ordered the colors and accessories we wanted. Thanks!
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October 2023 by Lily l.
Ben at this store is very helpful and knowledgeable. We were at the store a long time and Ben made sure our new plan and iPhone was set up correctly. I looked around and all the representatives and manager were very helpful and worked: together. We definitely recommend the Kapahulu AT T if you're looking for a new plan.
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October 2023 by Lee Padilla
For all your phone needs and services the AT&T store on Kapahulu Ave. is the best?
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September 2023 by Edric Torio
Ben at att Kapahulu gave great customer service, he was very knowledgeable about all the service plans and deals at the moment. He made us feel very comfortable as though we were being helped by a friend. The best experience I've had att an art store by far.
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September 2023 by Jodi T.
Went in store the man sterling was so very nice n helpful jus very helpful I do THINK THIS IS A GREAT LOCATION
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August 2023 by Kay P
BEST experience I’ve ever had in AT&T. The employee here who has a sleeve I’m not sure of his name, but he was amazing!! He is super friendly and very helpful with everything!
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July 2023 by Alohagirl
No call back to refund our returned phoneIt’s been over 2 months that we disputed additional charges on our bill
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July 2023 by Jim Travis
It should be known that products sold at the ATT Kahala and ATT Kapahulu stores are not connected. Warranties WILL NOT BE HONORED BETWEEN STORES and you will not be informed.
