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December 2023 by AMINA EZAU
HORRIBLE CUSTOMER SERVICE!! We arrived and was told that someone would be right with us, no one ever came. A woman pulled up and was serviced immediately. The owner didn’t even greet us while we were in his office. We were completely disregarded.
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August 2023 by Juan Kojima
Unfortunately, I will not be returning! This is my first bad review.The owner had average customer service upon my arrival which is fine, my problem is when I was about to drive off w/ the car, I felt it shaking and rattling. I brought this to his attention and brushed me off and said “it’s because it’s a 4 cylinder”I should’ve of been more stern and requested a different car - that’s on me. The whole ride the car never stopped shaking and made my kids nauseous on the ride.Furthermore, within 15 minutes of driving I realized the gas was approximately 85% full and called the owner and asked him what he had documented before leaving, he said it was completely full, I mentioned otherwise and I was instructed to take a picture so I could show it to him when I returned the car. The day I returned the car he was not even present. His associate received the car and he put the owner on the phone and started to yell at me like a mad man stating it was not true that a couple bars were missing. Although, I still returned it w/ a full tank he was hostile about the situation. I received the car w/ 67,880 miles. As you can see I took the picture w/ 67,888 miles, no way did I consume 2 bars with 8 miles.The prices are reasonable but not worth the unsafely of the cars and rudeness.Pay a bit more else were and get a safer car and better customer service.
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July 2023 by Rob Kirchner
We come to Oahu two or three times a year and for the past 12 years we have rented from here. What a gem, far better rates than his competitors, and though you won't get a brand new vehicle, you do get one that is completely exceptable. Owner is great and has always accommodated our needs. Would give 10 stars if I could!
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July 2023 by Zelpher L.
20 years ago when the bus strike happened and I live in Kapolei and in school full time with high school kids and 3 college children lived with me. I had no where to get help for a vehicle in such a short time. Cheap Rent a car was the only place that would work and help me out and understand my situation . With no hesitation, the service was excellent and smooth. The rate for the week was amazing. Today I will always recommend Richard 100%.
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April 2023 by Megan B.
Easy and smooth car rental place. Owner is very kind and gives a very reasonable price. He also provides car seats and other amenities if you need for a small charge. I would recommend this place to anyone and I'm using this place when I come back next year.
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March 2023 by Alan Stock
Rented a car here for a day, very friendly and accommodating.Thank you so much. Highly recommended.
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November 2022 by chris mills
Excellent service, great car, very helpful and good price..
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November 2022 by Jane M.
Always get good service and honesty here! Had to get a car asap and was able to get one same day. Fair pricing and good cars.... Thank You!
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October 2022 by Fernando L.
Great company, super straight forward and a really quick process. Guy is easy to talk to and gives amazing prices compared to everywhere else!
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July 2022 by Alicia T.
I'm homegrown and travel home to Hawaii often to visit my family, my relatives don't have an extra car to spare, and I don't have a million dollars, so I often need to find cheap and reasonable cars for my extended time. This place has been the best I've found. They are straightforward, reasonable, indeed... and cheap compared to other places. Be sure to read the company's rules. They were accommodating to my request to extend my rental, and I got an economy car, nothing too fancy but the thing worked and didn't stick out like a sore thumb tourist car and all went well! Mahalo.
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June 2022 by Dawn Lisa Hu
This is the best rental place ever. They are very helpful and kind. Best service. Very reasonable and nice cars.
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June 2022 by Mauricio R.
So easy and uncomplicated! I didn't know what to expect after all this is life after the COVID ! I was treated with respect and given options . It was very fair pricing and so close to where we were staying . I highly recommend this company!
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May 2022 by Selman Markovic
The very best place in Oahu to rent your car. Amazing service and the best prices in town! These are my guys every trip!
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April 2022 by Evelyn Hull
The lowest car rental rates we found in Honolulu! The staff was so friendly and laid back. Pick up and drop off was easy and even though we rented for only one day they told us we could drop off the next morning if we needed to. Very kind, courteous, and great prices - would definitely rent from them again!
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April 2022 by Saelona S.
Awesome experience all the way through! Needed a three week car rental and saw all the great reviews about this company and the owner Richard. I usually rent from hertz or national but wanted to support local. Anyway, I contacted three companies for quotes and Richard was first to reply right away and was also the least expensive. Friendly Aloha spirit and professional service. Walked there from Waikiki. The car was newer and clean inside and out. No fuss process to get the car and return it. No wierd upsells like at the national rental companies. Great communication. Also Richard called me after I dropped the car off because I left condo keys attached to the car keys. Oops. I can't say enough positive things. Thank you Richard. If you are looking for a great company to rent a car from, rent your car from here with full confidence!
