Clinical Labs of Hawaii provides a full range of clinical, anatomical, and drug testing. Reviews consistently highlight absolutely wonderful customer service and services. Multiple staff members are noted for their phenomenal care, with specific praise for their great aloha spirit, friendly demeanor, and patience in explaining procedures. Several reviews from the airport location commend a technician for being very patient, nice, funny, and having a lively personality that is a breath of fresh air. This individual is described as providing wonderful customer service, greeting people with aloha, and maintaining a great energy and cool demeanor with every person, even helping customers with their belongings. The reviews emphasize that he made people feel welcomed and eased their minds during busy times. In an emergency situation, staff went the extra mile, spending significant time to help a patient avoid an ER visit. Several people worked at once to solve the issues, an effort that renewed one customer's faith in humanity. The service leads customers to state they will definitely use the lab for any needs going forward. The location itself is noted for being easy to find with big, free parking, and for efficiently taking patients early for their appointments.
