Costco Tire Service Center is known for offering affordable tire prices and friendly staff. Customers often appreciate the good service provided by team members like Spencer and Nigel, who are respectful, helpful, and positive despite the busy environment. The shop is a popular destination, especially for those looking for deals on tires, with prices often considered unbeatable. Customers can bring their cars in for tire repairs or replacements, and if tires are bought at Costco, repairs like fixing a screw in the tire are often free or inexpensive. However, many reviews mention long wait times, which seem to be a common issue. Despite staff doing their best, the shop often appears understaffed, leading to frustrations about delays. For example, some customers experienced wait times of over two hours for tire changes, even when initial estimates suggested much shorter periods. The busy atmosphere can turn a simple service into a time-consuming ordeal. Customers also note that scheduling appointments can be challenging, especially online, as the system sometimes does not allow reservations unless tires are purchased beforehand or no slots are available. In terms of customer experience, some employees are praised for their efficiency and friendliness, but others, like Sean, are criticized for being less helpful. Customers appreciate the shop's willingness to help but recommend arriving early and expecting delays. Overall, Costco Tire Service Center offers good deals and friendly service but requires patience due to long wait times and staffing challenges.
WAIT is the buzz word at any Costco Tire Center. Not enough staffing in the reception area. Expect to WAIT a long time for any service needed in person. The phones are constantly ringing with no one to pick them up. Expect to WAIT extra time when picking up your car.
May 2025
After ordering (2) tires from Costco online, setting appointment when they arrived, and arriving to my appointment 10 minutes early, just to be told they are running behind so I have to wait atleast 2 hours. What's the point of setting an appointment if it is not going to be honored?
April 2025
They were out of stock in my tire size except the customer clerk was very helpful
