FedEx Ground is a delivery location that is not open to the public. Customers often encounter friendly and helpful staff, especially when picking up packages they missed during delivery. One reviewer described a positive experience when retrieving a package, noting that the staff member was super friendly, patient, and even complimented their attire. The staff member went out of her way to direct the customer to the correct location after a minor mix-up. The location is conveniently near the airport, making it easy for customers to pick up their packages before closing time. Another reviewer praised a staff member named Dennis for his friendly attitude, knowledge of customers, and ability to brighten the office environment. Despite some negative reviews about service, others had positive encounters, like a driver who returned to deliver a package that required a signature, showing dedication and good customer service. Overall, FedEx Ground provides essential delivery services with staff who can be friendly, patient, and helpful when customers visit for pickups. The location is accessible for those needing to retrieve packages and values good customer interactions, even if not open to the public for browsing or drop-offs.
What’s the point of being able to provide delivery instructions if the delivery instructions are constantly ignored? Seems like laziness to keep delivering to a parking stall.
October 2024
Helpful enough to put extra time in and hopefully look for my package
February 2024
It’s always the same…you wait all day and FedEx says they came but no one was home and you have to do this all over again the next day…Iets replace them with all AI and robots…Next time choose UPS…
