Hawaiian Air Cargo is known for providing caring and efficient service when shipping pets and cargo. Customers appreciate the friendly staff and the genuine kindness shown during every step of the process. The team goes above and beyond to ease customers' nerves, offering updates and reassurance before flights. For example, a gate agent personally confirmed that a dog was loaded and doing well before takeoff, even sending a photo to confirm the pet's safety. The Live Animal Cargo Manager is highly praised for their exceptional help and positive attitude, often finding ways to accommodate pet shipments despite challenges. Customers also mention that staff are very nice, helpful, and full of aloha, making the experience smooth and stress-free. The process includes weighing pets, filling out paperwork, and ensuring they are comfortable, with staff providing water and ice for pets before departure. Overall, Hawaiian Air Cargo is appreciated for its great customer service, communication, and the genuine care shown to both pets and their owners. The staff's kindness and dedication leave lasting positive impressions, making Hawaiian Air Cargo a trusted choice for pet shipping.
The folks here are super helpful and go above and beyond to help in every way they can.
December 2025
Good service and usually speedy. When it is busy, wait times can be over an hour but on a typical day you're in and out of there within 15-30 minutes. Nicest staff around.
October 2025
I regularly visit this location for transportation of pets as I work for a pet shipping company. The staff here are so great and accommodating. They do a fine job overall and always make me and pets feel welcome.
