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March 2024 by H2 N
EX GOOD!!
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March 2024 by Bartosz Chyży
I was bit worried reading some reviews but it was the best rental experience I've ever had. Lady at the desk was so nice, explained everything about insurance and we got an free upgrade. Everything last maybe 5m, really quick. Thank you Hertz! I will definitely come back here
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March 2024 by John Pelonio
Desk set up in open area of hotel lobby. One employee to assist. She was friendly, helpful and efficient, but there was a wait in line. Took over 30 minutes to get car. Process to rent and return was easy. Closes at 3 pm.
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February 2024 by eric chang
I'm a Hertz Gold member and walked up to the desk to inquire a few things, like what if we return the car earlier outside of biz hours, and what's the manager special vehicle today, the person behind the desk simply didn't want to answer them or make a sale. We end up renting from Turo. I guess this is what happens when your company goes through multiple bankruptcies and nobody who works there gives a damn about anybody anymore.
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January 2024 by 햄보카자
I was confused because the return location was different, but the staff was really friendly. I don't think it's at the level of a terrorist attack. I filled the tank with gas and returned it successfully.
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December 2023 by Michael K. Tran
This is my favorite Hertz in Oahu (although the other Hertz locations are still far superior than the ones on the mainland).It’s very quick and easy to get a car rental here. The pickup desk is located in the beautiful and breezy Ilikai Hotel. But most importantly, the staff here is friendly and welcoming. Manager Tricia treats me as ohana.
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December 2023 by Huaqing Zhu
Couldn't believe how the lady treated President's Circle customers like this. She cancelled my reservation without any notification, tried to sell me a walk-in rate, and didn't even apologize. She seems to be a strong candidate for Employee of the Year. Avoid this Hertz location at all cost if you're visiting Waikiki!
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November 2023 by emeline renz
Fast, friendly, clean! Book in advance. Desk inside Ilikai lobby.I booked a 24-hour rental of a Compact car through Expedia in advance. Arrived at 12:30 for a 1 pm reservation and was in the car by 12:45. Received a Nissan Versa that was clean and ready. The lovely lady at the desk was considerate and efficient, and even walked us to the vehicle. The desk is inside the Ilikai Lobby, near the hotel desk (to the right as you enter the main doors). The vehicle was easy to use and had a spacious trunk. We only sat in the front seats but I don't think it would comfortably seat 5 adults. Definitely two adults and three youngsters, though!
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November 2023 by luis delgado
Be careful on this place and make sure to have evidence of drop off time and gas tank. I returned the car full tank and they charge extra 20 dollars of gas, I returned the car at 11:00am but their records shows that I returned the car after 1:00pm. After one month still in the process to get an answer from customer service. What a scam!!
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October 2023 by Rachel Szeklinski
DO NOT RENT FROM HERE!! They charge you for a full tank of gas even if you return the car fully refueled. What a scam! Customer service is no help at all. All they can say is “our records indicate the tank was not full.” We didn’t even break half a tank and made sure to top it off prior to returning!
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June 2023 by Alyssa M.
They gave away our rental before we got there and the front desk worker was very rude about it. I would give 0 stars if I could. I've been a Hertz customer for years and this has gotten me considering a switch.
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June 2023 by Sheri S.
It was very difficult to get someone on the phone. They will not come and pick you up. When I asked them if I could add another day to the reservation they said they wouldn't know until I came in and checked out the car. We canceled our reservation and went with a different car company.
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June 2023 by Jill Rausch
Recommend showing up 5-10 minutes before opening so you can get in line as the line does fill up quickly. The agent there when we rented was fast but the line does back up pretty quickly. We arrived at 0755 and were second in line, by 0810, there were probably 8 people in line waiting behind us. Location is in the Ilikai hotel, off to the right if you come in the main entrance.Only certain cars are fleeted out from the other Hertz location(s), so probably would not be able to change/upgrade unless someone else canceled their rental last minute. Overall had a good experience with pick up or return (though we returned at the airport).
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May 2023 by Jason K.
Oh my I'd thought horrid car rentals were a thing of the past but no, Hertz @ the Hyatt Regency Waikiki puts the "A" in Awful. A reservation means very little, over 1.25 hours in line for my 11:00am reservation Unreal. I'm using Turo next time because Hertz Waikiki YOU ARE AWFUL!
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April 2023 by Raymond G.
If I could leave one star I would. No wonder it's named Hertz...it hurts to rent a car from here.Website is horrible, CS number is a joke, can't get anyone one. The POS people can't help you. Better off using Uber I or walking.I have asked Amex Platinum to reconsider its partnership. The experience renting from here almost ruined my vacation.I am asking Amex to unenroll me with hertz and enroll me with enterprisesYou blow chunks, Hertz!
