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January 2024 by Joseph
Aloha! I wanted to share the last 20 years of my experience of being a member and pleasure of the entire team at the airport branch! From my first new car loan to wedding, first child born, family moves. Hocu airport branch has been there w us always in support! What makes a great team is an amazing talented and compassionate leader! The branch manager Mr. Saiki leading the team is all of that and so much more. Simply he is the glimmer of light in a dark tunnel. The help and support provided over the decades w our financial goals and at times woes, goes without notice and we are so extremely grateful for Hocu’s Airport Branch! Mahalo Nui Loa for all that you do!
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November 2023 by Herman M.
Very helpful and reliable financial institution (especially Phillip at the airport branch) been a member since the 1980's.
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December 2022 by Brendalynn Tripp
I have been doing business for 1 year? Other than distance and policy issues I thank HOCU for their fairness and expedience in service.
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September 2022 by Richard E.
Best rates in the island and excellent service. I needed an auto loan for my Tesla car. They're at 1.99%, others are 3.74 or higher.Opened my account with them immediately
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July 2022 by Nicole Okemura
There was no signs or anything, but they are located at the far back of the post office building, pass the PO Boxes. Friendly staff.
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May 2022 by Ricky L.
They were quick and fast with my transaction. Customer service was very helpful and polite, they're on the ball. I went there to pay for an auto loan while I was one the clock for work and it only too 10 minutes.
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July 2021 by Leilani P.
My family has used HOCU for over 40 years. I must say Landon has been the best banker I've ever had. Customer service is stellar. I am almost always calling him in need of something done with my accounts,"done yesterday "and he is always not only willing but so very competent in his execution of tasks.
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February 2021 by Cora J.
This location is the worst. I tried to find this place about 10 times. Yes 10 times, lol because I was determined to find it. Used google maps and it kept making me go in circles. Decided to call the bank and ask, comes to find out that they share parking lot with post office. The amount of time finding this bank I could be driving around the island
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February 2021 by Tinky O.
I brought my mom here to withdraw some money. Walked in and there wasn't a single customer in there so I thought that this should be fast. HAHAHAHA ... NOT ONE OF THE WORKERS L;OOKED UP AND SAID A SINGLE WORD and we had to wait. My mom was waiting and uses a walker and seemed like everyone was waiting for the other person to help. NOT COOL... finally after I made a comment ( kinda loudly) they looked up and said " may I help you". My mom has been doing business with this bank for decades and I'm thinking that maybe it's time for a change.
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December 2020 by LINDA LEWISPERRY
Haven’t been there for awhile , but whenever I’m there everyone is always so friendly ?
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April 2020 by C O
My favorite location! Everyone is always so friendly and they definitely treat you like family.
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January 2020 by Ricky R.
I arranged for an online payment of my VISA card to occur 1 day before it was due. The payment was not completed on time, and then they charged me a late fee because it was late! When I questioned them about it, they told me that online payments take up to 3 days to clear! If a scheduled online payment doesn't occur when I want it to, then why even have an online payment service? Just plain stupid...
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November 2019 by Aprilani M
I’ve been a member of this credit union for 40 years and they’ve been pretty good. Some of the long time staff are dedicated, some of the others are caring as well. I can’t recommend some of the others, such as financial advisors.This location is good,accessible to the public, and have good service. They have Saturday hours and a notary public (by appointment to make sure he’s there).I recommend HOCU for banking and general financial services.
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November 2019 by Alem M
Place May or May Not exist. I tried to walk there from the HNL Airport terminals but it appears to be a US Postal Service Facility which is not accessible to the normal public. There is a Pearl Hawaii Federal Credit Union (PHFCU) branch 2 blocks East of this location. Good luck.
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August 2019 by Todd W.
Honolulu federal credit union has an amazing group of people working for them. I like that They understand local thinking. I have done banking another island thanks and I have learned that everything comes down to the branch manager. if the branch manager is good then the bank is usually fairly good. And right now Mililani branch has a very good group of people working there. I hope they never change. I like the idea of growing old with my bank. Now all I Gotta do is go out and get a bunch of money and put it in the bank :o)
