This lululemon location is larger than others and offers a vast selection of items ranging in price. A key feature is its unique Hawaii exclusive merchandise, which includes limited edition pieces with local designs like hibiscus or the island chain. These items are released weekly in specific types and colors, available only in-store until sold out, and are priced higher than regular items. Customers note an impressive sale rack that can make the otherwise expensive clothing more affordable. However, reviews consistently highlight significant problems with inventory management for this exclusive gear. The store frequently does not keep a full stock, with items selling out very quickly, sometimes by the morning. Customers express frustration that a store in the heart of Oahu would not reliably have these exclusive items, especially when compared to better-stocked locations on neighboring islands. This poor inventory planning is a common point of criticism. The customer service experience receives mixed feedback. Many staff members are described as extremely friendly, helpful, and providing clear direction. Yet, other experiences report associates being impatient, rude, or robotic in their responses, particularly during busy times like Black Friday. Crowd control at this location is also noted as an area for improvement compared to other stores. In summary, this store is known for its sought-after Hawaii exclusives and helpful staff, but is let down by unreliable inventory of its special merchandise and inconsistent service during peak times.
I've recently had two great experiences at this Lululemon. Both were when I ordered ahead. The experience was flawless, and the staff made the whole thing feel effortless. The store is very clean, and the items I bought were perfect. I will definitely be shopping here again.
June 2025
Love the customer service here! They always go out of their way to get you the items you need.
June 2025
I waited in line to get the exclusive island merch and a store associate came out and just told us to not run. The other location does great crowd control and this store should adopt that. There wasn’t much in my size (XL range).