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February 2024 by JC John
Customer service 10... Dont waste time and professional with a smile...
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February 2024 by Asuncion Cruz
OMG! If there’s a true definition of “NO SERVICE OR PROFESSIONALISM PROVIDED HERE”, it’s here at this location. They absolutely go out of their way to make sure you jump through hoops to try to get any service, besides the withdrawing and depositing that’s basic. Now I totally understand why they have a 3.1 and the Kailua location has a 4.6 rating.
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January 2024 by Rylen L.
Navy fcu is one of the best credit unions I have ever used! From day one i felt welcomed by the staff. Application was super easy and process time was fast. I also love the fact that they have a lot of checking and savings options aswell as good loan and credit card rates! Customer service is always top notch and the employees care about me and answer all my questions throughly! Thank u Navy FCU!!
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January 2024 by zack d
Just opened an account, pain-free. The staff was super friendly and they're open later than every local bank on island and have Saturday hours.
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January 2024 by P B
Tried to drop off paperwork, but the receptionist wanted me to sign in....behind 20 people waiting in the lobby. I tried to explain that I just need to drop it off, then she said I.could go to Miliani if I didn't want to wait......so I took the 20 minute drive. The Miliani branch receptionist took it no problem, out in 1 minute?she said, "no problem, we'll FedEx it tomorrow.
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December 2023 by Pete B.
Tried to drop off paperwork, but the receptionist wanted me to sign in....behind 20 people waiting in the lobby (more than an hour wait). I tried to explain that I just need to drop it off, then she said I could go to Miliani if I didn't want to wait (rude)......so I took the 20 minute drive. The Miliani branch receptionist took it no problem, out in 1 minuteshe said, "no problem, we'll FedEx it tomorrow.
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December 2023 by Ken S.
I would NOT trust this bank for any loan. They told me that the interest would be 4,99 and when I applied it was 5.99?? It's a scam to get you to apply. I have all the emails from them how they scammed me and refused to give me the recorded call. They said I will have to sue them to get it? I told them that the FTC needs to investigate how they market and take advantage of applicants. If they did this to you also let me know to do a class action suit against them for manipulating the public on loans. If you were told you were going to get an interest rate and after them pulled your credit it was more please send me PM.
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December 2023 by Ashlii P.
Navy federal in general is one of the worse banks ever. I have been fighting a fraud claim for the past month and they refuse to give me money that I never received nor the investigators is using any resources to investigate the error in the ATM. Every time I talk to someone I get attitude and the feeling they don't care I lost my money. I'm active duty and I'm taking care of my family financially by myself. If anyone else has gone through something similar please respond!!
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October 2023 by Kasandra S.
Too bad zero stars are not an option. If you don't need your deposits for a week - choose this bank. Without informing you in advance of a 5 business day hold (which let's call it like it is - no money for you for a week) they accept your deposit - so you have NO CHOICE until after you have endorsed and submitted the check for deposit. In today's world of electronic transfers and verifications - this is just absurd. Time for a new bank that actually keeps up with technology rather than takes advantage of their customers - customers who are service members, veterans and their families.
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July 2023 by B “Betharoonie” A
My experience with Rachael and Liz selling my vehicle that had a Navy Fed lien was amazing. They made my buyer feel comfortable, explained the process with patience and were friendly every step of the way! Thank you!
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July 2023 by Jeff Pitts
Extremely disappointed, 30 year member had online compromise of account. Fraud was able to recover loan from Navy Federal immediately, but my personal money claim has to wait 10 buisness days...which they didn't start for another 10 days! I will follow this up with a BBB complaint as well.
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July 2023 by Stephanie King
Tell me why, I requested a mortgage loan appointment, waited 5 days, took off work, sat there for 50+ min for her to tell me she didn't how to do it and I'll have to call the 1-800 number at home... I asked if I could schedule an appointment with a different mortgage broker and she was so confused. She kept saying no one else was in the office today and I could try at a different branch. Trash service, I definitely expected better. The solution to this should have been to reschedule my appointment for a different day, like I asked. If you don't know what you are doing, stop taking loan appointments and get more training Rose.
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July 2023 by Amanda F.
Joann was AWESOME!! Her service and friendliness made it a great experience for us. We have been with many other local credit unions and NONE gave us the service or met our needs as we Navy Fed has ALL in one day! Thank you Joann and Navy Fed on Radford Drive.
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July 2023 by Michelle Ortiz
I've gone twice to get a new card and change of last name. Every one was very professional and courteous. The process was also very quick. I also took my sister, we haven't had any issues.
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June 2023 by Kevin H.
Had a preapproval check ready for me. The line was long but it moved fast. I was able to pick up the car that I wanted to purchase.
