Servco Lexus Honolulu Service & Parts is a highly regarded dealership known for its friendly and professional staff, convenient amenities, and quality service. Customers appreciate the courteous and helpful team members who make every visit comfortable and efficient. The showroom and lounge area provide a welcoming environment for waiting clients, while the complimentary shuttle service, which runs every 15 to 20 minutes, offers a quick and smooth ride to and from work or other destinations, making the process more convenient, especially during busy days. The service department is praised for its attentive and respectful staff. Clients often mention specific employees who go above and beyond to assist, providing clear explanations and demonstrating patience. For example, Marvin in the parts department is recognized for his quick responses and respectful attitude, and the service team, including service consultants and mechanics, are described as personable, efficient, and attentive. The dealership has a strong reputation for honesty in pricing, notably not marking up vehicles during the challenging chip shortage era, which is highly appreciated by customers. Staff like Roy K and Rex B are highlighted for their careful explanations, patience, and dedication in helping customers find the right vehicle and complete the purchase process. Overall, Servco Lexus Honolulu Service & Parts offers a positive experience with excellent customer service, a comfortable environment, and a trustworthy approach to vehicle maintenance and sales, making it a preferred choice for Lexus owners in Honolulu.
Service is courteous, professional and comfortable.
July 2024
Great customer service and great place to buy a car
October 2022
Today's (Oct 24, 2022) service was greeted by Doug Young (Service Consultant), Lisa Sugasawara (Service), all of the mechanics and service team. All were very personable, efficient, and treated me as a valued customer. Thank you Servco Lexus for the all around outstanding service! :D
