The Bathroom Store is known for its exceptional customer service and knowledgeable staff. Many reviews highlight the helpfulness and responsiveness of team members like Bo, Cheryl, and Everett, who assist customers with product issues and installations. Bo is praised for his patience and problem-solving skills during renovations, while Cheryl's efforts in sourcing a discontinued water tank at no charge demonstrate the store's commitment to customer satisfaction. Customers also appreciate the expertise of staff like Steve, who research and provide effective solutions. The store's new showroom is a point of excitement, showcasing a variety of products beyond just toilets, including light mirrors, kitchen sinks, and faucets. Customers have had positive experiences purchasing items, finding the staff friendly and accommodating. The store's willingness to hold items for extended periods without charge further emphasizes their dedication to service. Overall, The Bathroom Store is recognized as a place where customers can find quality products and receive outstanding assistance, making it a great choice for bathroom and kitchen needs.
We had a crack in our 8 year, Toto water tank. Cheryl was very responsive and contacted Toto, who then, found the discontinued water tank, and sent it to us, at no charge. Cheryl's amazing customer service is above and above! Aloha, Mari.
October 2024
Staff was helpful and nice. Got me in and out quickly.
April 2024
They have quality product and a great team working there!
