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November 2023 by Tommy England
I gave one star only because it is the lowest option available! I rented from this Thrifty for my honeymoon, only to find out later that they falsely charged me $85 for gas the claimed they put in the car. I filled the tank just before I dropped the car off! What a scam operation they are running!! Of course there is very little you can do about it after returning to the states because customer support is horrid as well. They said they could only give me half of my money back! I will NEVER use Thrifty again, most especially this one! If you’re looking to rent a car from them, DON’T!!!!
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October 2023 by James Wright
The line was far longer then I would expect. The agent was slow and hard to understand and the car we got was very old and covered in scars. Not happy for the money we paid.
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October 2023 by Amy A
Rented a car here for our week-long visit in Oahu. There was a wait for pickup, which was expected and thankfully we didn't wait too long. The agent who helped us was focused on upselling us on everything possible. Since car break-ins and theft are rampant on the island, we opted for the basic liability which was an additional $250. The agent did not go through the price breakdown and taxes, so when we were charged an extra almost $500 on our reservation ON TOP of what we paid just to reserve the car, I was shocked. Our car was dented and scratched everywhere, clean enough (we found sand in the back seat and some food wrappers) but honestly in the worst condition I've ever seen a rental car. Drop off took lifetimes and no one confirmed whether or not there would be extra charges due to pre-existing dings & scratches - while we did not damage the car, the car was in very rough shape so we did not want to be held liable for damage we didn't do. I reached out to Thrifty for an explanation on the price charges and they gave me a nonsense email saying "you should know you need to pay taxes". I'm not an idiot and I wasn't born yesterday - I would just like to be notified what each of the taxes and fees are for at the counter. I would not recommend renting here despite the price looking enticing - they'll tack on an additional $500 by the time you return the car anyway. Paid almost $1000 for a dinged up, dirty, small car that had terrible fuel economy. Never again.
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September 2023 by Vargha Hokmran
DO NOT TRUST THEM. After 45 minutes of waiting in the check i line, they made us wait for 1.5hr in the pick up line, and finally asked us to either get a van or wait another 2hrs. While waiting in the line, we saw they do the same trick to other customers too.Be also aware of their fuel sell tricks. They offer you to sell the gas at the same price as outside, but they sell you a full tank, even if you refill the tank.
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September 2023 by Tyler Yorgesen
Tried to charge a $150 cleaning fee for a perfectly clean car with no garbage, pet hair or even sand. Also will charge $6.99 a gallon on their “competitive prepaid fuel program” when gas is $4.48 currently. Waited an hour and 47 minutes for pick up when there was only 10 to 15 people in line in front of me.
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September 2023 by Mona Hosseini
Scammers!Wish there was an option for zero or negative stars!We waited more than 3 hrs to get the reserved SUV; they desperately wanted us to get a van instead! The supervisor got involved and gave us a similar car.We got the car not fully fueled, used it, filled it up, returned it with maybe 3-4 gal empty, yet they charged us $107 for the full tank!I never had such a problem with any other car rental companyTip: don't get your car at the airport. Just use taxi or lyft to the city and arrange the rental from there. You'd save time and money.... and won't be scammed like this
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September 2023 by Ракель Асакура
Worst experience ever. Arrive to the car rental and found out about 2-3 hour wait, cause oops, even you paid your rental 3 month ago with specific time, we don’t give a f. And don’t have cars. And everyone else are in the same boat. Rude woman at pick up and no help at the rental counter, except, do you want to go for your booked experience and pick up car later, but you figure out how to get to the reservation or get back to airport. I wish I can give -10 stars. Cause no reimbursement for the missed reservation, no help. This people cannot figure out: you are selling rental agreements if you have vehicles to rent, not the thin air and them doing stupid face, oops we didn’t know how the reservation from-to timed work.
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September 2023 by Anaya Russell
Literally NEVER AGAIN! 1st they provided us two contracts with two different prices and charged my card more than either of those prices. 2nd issue they sold us on the upgraded Jeep. The car however was not an upgraded. You had to manual lock and unlock all the doors and trunk. Manually roll down the window. Mirrors did not move and seat did not adjust. We decided to exchange because these issues were annoying for our multiple drivers.3rd Calling this place is RIDICULOUS. They do not answer customer service does not have any information after the 10th person someone was finally able to open a claim and set up and exchange however when we got here they were not prepared for our arrival waited entirely too long for a car that shiould have been ready because we called in advancedJust don’t do it
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September 2023 by Josephine Papp
I recently rented from here and was told about a great gas option that meant I only paid for the gas I used and it was cheaper than at the pump. I thought it was brilliant until I returned my car and found out the following. 1. It removed my unlimited mileage and I was never told and 2. I had to pay for the full tank even though I used less than 50%. The manager pretty much would not believe me and did not want to do anything for me. She finally only charged me gas I used at 7.15 far above the 4.95 at the pump. I would not use this company again.
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September 2023 by Pono Wright
All the reviews are correct. I waited 2hrs to get to an agent. (There were only 3 working) Once we got the car, we immediately smelt a funny Oder. I will never use this company again.
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August 2023 by Nick Huston
READ the one star reviews. They are all correct. I waited forever for my vehicle, then once I received it it was very dirty. I verbally informed the lady at the desk multiple times that I do not want additional insurance, in addition to reading through the contract myself. The evening after dropping off the vehicle I look at my card statement and I’m charged $200 in insurance. I called the thrifty number and was informed that I must contact the Honolulu int’l location, but all of their phone numbers were disconnected. This company is shady and you should take your money elsewhere.
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August 2023 by Choua Vang
Not gonna lie… after already booked and paid with this car rental I didn’t read the reviews until day of my trip. I was so nervous the whole flight to Hawaii and ready to wait 3-4 hours for my car rental. Then when we got there at 10 am I was confused cause the line was only 1 person ahead of me. The receptionist was helpful and quick. He got right to the point and did not try to add few hundreds dollar more stuff to our rental. Whole time was less than 15 minutes. Drop off was as easy and I only paid overall $66 extra for more coverage. Maybe the other people came during peak season I don’t know. The workers even made sure we took photos of the vehicle before driving it off so we won’t get charged for any damages we didn’t create. I would definitely book again in the future.
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July 2023 by Alex P
Never rent with this place. We waited two hours in line to get our car ticket and then another hour waiting for a car to be available. It was unbelievable. Terrible way to start your vacation. I highly recommend using any other rental service as no other rental car place had a line at all.
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July 2023 by Theresa Crowe
3 hours waiting on a car I reserved and had to keep asking. You cost me one day of sightseeing and I’m spending $500 a day so not happy. We ended up with a mustang after our very lengthy wait. We were told they didn’t have any vehicles and several people were complaining so they put us all in mustangs. My time is valuable I’m here on a bucket list trip with 2-4 months to live and the stress YOU caused ruined our trip! There’s absolutely NO excuse to make a person who already reserved and pay to wait in a line that was 7 rows deep! Never again and you handle our corporate account!
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July 2023 by Nadine Schrepfer
Honolulu Airport rental at 6/29/2023.We waited 1.5 h at the counter and should have waited another hour for our booked wildcard (any car). But since we had an appointment and we had to leave, we were sold an upgrade (we booked wildcard, they could have given us any car). The lady at the counter said she could not do anything else for us. This is exactly Thrifty's scam. Customer catching with low prices, then they can't provide the booked service and sell expensive upgrades! Absolutely customer unfriendly!!!Than the given car was not clean and had some issues: like a window which did not close itself properly, a plastic piece which was not sticky anymore and so on...To be fair in Maui the rental was ok, but there as well they wanted to sell an upgrade.