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February 2024 by Mike M.
This place is AWESOME! "Everything" you need to get yourself in shape! Everyone of their sales staff is helpful, knowledgeable & professional! First day we went there to look for a treadmill we were sold Awesome product, Awesome sales staff (Rose) exactly what we needed... look no more! We purchased the TM the next day then picked it the following day. Our intent was to have them deliver & set up the TM but Rick & Rich told us we could do it on our own & it wasn't too heavy. (They're both heavyweight buff Braddahz) After calling up a friend to bring his son to come help us carry it up the stairs & set it up... we did it! Oh yeah when I went to pick it up at their warehouse which right at the end of the road. Abel was there all by himself loading the TM into my truck & also tie it down for me! He's definitely an asset to this company! (You guyz should hire someone to help Braddah) lol From product knowledge to customer service storefront to warehouse this is the place!!! 10 star's
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July 2023 by Shamica Rae Segundo
Fast shipping and answers my question within a good time frame. Thanks!
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June 2023 by Matthew Vierra
Awesome! I emailed them about one of my powerblock pieces breaking and they got back to me the same day and I was able to get a replacement. Can't say more about their customer service, I doesn't get any better. I would highly recommend them and will be coming back for any of my fitness needs!
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February 2023 by Sharjeel Ahmad
I was looking for Titan Fitness Linebacker Attachment V2 which has been out of stock at Titan Fitness website for a while. I came across Total Fitness USA through google search. I decided to give them a try. Initially I was having some issue with ordering it online so I sent an email. Rose Delacruz emailed me back promptly, asking if we could talk on the phone. She was a thorough professional on the phone and was extremely helpful. Within a matter of minutes, she was able to help and figure out how to get the product to me. I appreciated the fact that she went through different shipping options with me instead of trying to push for the most expensive shipping option. The product arrived exactly on time as promised. It is a brand new piece of equipment, unblemished, in its original packing and I could not be happier with the customer service. Shout out to Rose Delacruz for an excellent job!
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October 2022 by Humphrie B.
I rate this place one star and if I could I would give it no stars. These guys only have one concern money money money. I felt like I was not wanted there I noticed that I was the only one that was darker skinned. Now I don't like to bring up the race thing because well, I just don't like it. I don't know these people so there's no reason for the attitudes that came my way, maybe if I was a famous football player or a famous person then maybe I would be treated differently? But I can tell you I did not feel welcomed. And only because of the money I was tolerated. I will never go there again.
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September 2022 by Kalani Kamanao
The best quality gym equipment and the best customer service. Thank you
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September 2022 by Chris B.
I just purchased some gym equipment over Labor Day weekend. My experience with total fitness USA has been great. Phenomenal customer service, I believe Rick was the one that helped me. He was very knowledgeable, friendly, and didn't try and push the newest most expensive equipment on me. He asked my needs and my budget and got me the exact equipment I was looking for and under budget. I placed the order over the weekend and picked it up this morning. Again great and quick customer service. I highly recommend this place and I will without a doubt be back in the future. Follow them on instagram for sales.
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June 2022 by Chris Green
Very irritated that I am a hundred miles away from these guys and it takes them three weeks to get a few in stock items to me. Not to mention I have spent over 50 thousand dollars with these guys over the years and get treated like a stranger every time I deal with them. Not happy
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June 2022 by Joe G.
I can't say enough about this awesome company . The have all the highest quality gear and the staff is extremely knowledgeable . They always help load and give great instructions on assembly and use. I also get great workout ideas and tips from them. Don't but cheap gear from other sites. Stop in and get the help you need from real pros.
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April 2022 by Chris Limbrick
A bit pricey but they have everything you need to get started. The staff is super helpful and if they don't have it... They can get it! Purchase my PRX rack and storage.
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April 2022 by Brent Moore
Salesperson (Jim) was rude & condescending. Jim managed to talk me right out of the store.Asked to speak with the owner about my experience, did not receive a call back.I’ll spend my money elsewhere…They carry really nice & unique equipment.
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April 2022 by Vilma Timmons
They always have what I want and always give great customer service
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April 2022 by Damon T.
I think they have a great variety of equipment, but I have to comment on the service. And this has been going on for years. Not once, twice, or even three times. I've had the same experience on at least 5 visits. I barely get a greeting, most times not at all. Then I'm looking around and no one comes to ask if I need help. Now when they did, they were polite and friendly. But like a few reviews have said, they're too busy behind the desk on their phone or talking stories with each other. True story, one time a girl rang me up and she had a chicken bone in the other hand at the same time. Guess I got her during lunch break? But still, seriously. I hate having to leave these reviews, and I can understand maybe I just came on a busy day. But how can this happen on separate occasions and when it's not even busy? You have all the great fancy equipment in the world, but if you can't even care enough to greet a customer and ask if they need help; then why should they care to give you their business? Hope management sees this, and if they care; FINALLY do something about this after all these years.
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January 2022 by Lance L.
I bought the NUOBELL 50 lb adjustable dumbbell set from Total Fitness USA. Less than 15 days and 4 uses, one of the adjustable handles broke. The handle did not break from dropping, but the handle appears to have a faulty internal mechanism that jammed. I expected more from one of the only stores on Oahu that sells fitness equipment. I was hoping my first time purchase would be a high quality product, but I was severely let down. To make my issue worse, my receipt for the purchase says that all sales are final during COVID and I was not verbally told of this policy when I was buying the dumbbells in the store. I plan to take my issue up with the manufacturer and hopefully I can get a replacement from the warranty. Update 1/25/22 1:55p : Thank you Rachel with TFUSA for reaching out to me and the manufacturer! I am glad that I was able to work with you and SMRTFT very quickly to get a replacement part. Hopefully the new part will keep my dumbbell set functioning for a long time!
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January 2022 by Richard Wooters
Great stuff for the wealth of knowledge and all the heavy equipment that you just can't get shipped here