Verizon

Most Recent Comments

• February 2024 by Raanan Mallek
  Very poor customer service and unhelpful
• January 2024 by Dwight Y.
  My cell phone service with Verizon is good, but the retail outlet at Moanalua Shopping Ctr., is poor. I guess it's hard to retain the good workers and unfortunately forced to hire the mediocre people.
• August 2023 by John T.
  The reviews on here pretty much speaks for itself. They do what they think you need and call it a day. If you're expecting more go to a different Verizon. They won't do much for you, it's what's easy for them.
• July 2023 by Becca Young
  Reg is the best sales associate i have ever had. this man saw me drop my bag outside and ran out to pick it up. 10/10 give that man a raise!
• May 2023 by Jess L
  Save your time. Go elsewhere. If you select in store drop off for your trade in. They will not take it. None of the Verizon’s on island will. You’ll have to ship your device and actually risk it breaking.
• February 2023 by Jonathan “Jindale” Na
  One of the worst Verizon stores. I've been 3 times this store, but everytime new faces there and regret my visit with poor services.Today, I went there just to drop off my old phone for the trade in ( must be an easy visit like Amazon nowadays), but they tried to send me UPS store with the reasons not clear. Verizon company has worse return procedures than UPS to receive their VERIZON Phone. Nonsense!Maybe they don't like to spend their vaulable time for free service.I had to go a UPS store and dropped it with a pleasant service. Hahaha.
• February 2023 by Michi S.
  There are a some things I would expect in a store: decent customer service, accurate information and follow-through. Some workers have a 0 star in these qualities. Day one: I survived through the talk by a worker. I think he did try to sell us something reasonable so I was happy but reminded him that I was not tech savvy and needed help with the iCloud backup. After telling me about the fee ($30), he reassured me things would be taken care of. As l proceeded to open the iPhone box he said "Oh the camera on this thing can break so be careful" and suggested me to place it carefully on the box. So I do it. Next second I know, he is whacking my new phone against my husbands new phone and placing it onto the table...I immediately held it as he walked away since he was the one who first told me to keep it on the box. Next thing I know, he grabs my brand new charger and proceeded to say he needs to use it to charge my phone while I keep it at the store to set up. Doesn't a cell phone store have extra chargers lying around? Very odd. Fast forward 1 hour and I needed to leave and come back due to my iCloud backup taking a long time. I asked the manager for my brand new charging cable but he even looked confused! The worker that helped me disappeared so it was awkward explaining what had happened. I thankfully retrieved my charger cable after explaining what had happened. Day Two: It was understandable I had to come back the next day as I had not done the back up and it was taking a long time. The point is: I thought I paid to get help with this.I came back the next day, greeted by a worker (someone with a "Marine Corps...." on their name badge), spinning a device around on the table. I received terrible "blah" service. He said "we don't have your phone anymore" and tried to tell me that I didn't need the original phone to get it done. With minimal support, he guided me through the process, unwillingly, as I was genuinely confused. Once he realized I needed a passcode from my former phone, he went to the back and "ta-da!" my phone suddenly appeared. No apology for the inaccuracy = lie! On top of that, he offered no reassurance or normal customer service throughout. He immediately tried to delete the data in my phone moving along quickly for me to press buttons. This was way below 0 in customer service. I walked out immediately wishing I had not come to this store. This is the kicker: they DIDN'T complete the iCloud back up - I had told them I don't know how to do it and need their help. But nope, and my photos from the previous year are ALL GONE. All I got was $29 back from Verizon and missing data. Day Three: Thankfully during our 3rd visit, Chay was empathic and making an effort to make some compensation possible. Nothing from them yet, and I almost feel too nice that I'm staying with Verizon now. For now, we are calling Chay directly to get quality service, and in the meantime I will consider switching providers after 10+ years.
• January 2023 by Randolf Kila
  Manager Lindsey is the best ! Very knowledgeable and helpful.Some of the other workers, though, need to learn to use their indoor voices when talking with patrons as their loud voices are very disruptive to other store patrons who are trying to work with their representatives.Overall, though, the best Verizon store on oahu.
• January 2023 by Bk K.
  Absolutely horrible customer service. I went in to get a new phone. The employee literally grabbed my phone out of my hand to look at it and said yup you need a new phone. After reaching across the table to retrieve my phone I asked about a iPhone13. He argued with me to get a 14 and said it would be cheaper to get a 14 over a 13 due to the turn in credit Id get for my old phone would be more for a 14 then 13 which he really couldn't explain why which made no sense to me. He then proceeded to try to sell my the insurance plan over and over after I told him I didn't want it. I told him I was going back to work for 6 more hours and would it be a issue to transfer my data. He told me he would do it for 29 dollars. I said I've transferred data once before and I'll do it at work. He went back to grab my phone and a minute later my old phone was disabled. I asked him about it he said just turn on your new phone and it should be alright. I went to work and opened my phone. It required wifi which I didn't have at work. It left me without a phone for 6 hours missing work and family calls and messages and only when I got home could I do the transfer. Maybe if the employee was better with customer service and helping the customer then over and over trying to sell me the insurance all this could have been avoided. Being with Verizon for 9 years I was shocked it would cost me 29 dollars to transfer the data. I've never heard that. Maybe it's time to move to another company with better customer service.
• November 2022 by chris crooks
  Had to wait for them to open but top notch customer service agent had me ready to go in a short time.
• June 2022 by Bryan G.
  My spouse recommended to come to this location since customer service online or phone call wasn't of any help to see if they can better assist us. It seems like the employee was being inconvenienced and not wanting to help us. All he kept on saying is I'm just taking notes so the next time you have this issue it's already recorded. No solution whatsoever. I guess this is the level of service we will have to come to terms with. This employee didn't even care about our concern and felt that he didn't even want to deal with us.
• January 2022 by P N.
  A ZERO IS THE APPROPRIATE REVIEW!!! II have had a Business Account with Verizon since 2003. In that time frame, I have had service problems but none have been handled as poorly as this current event. My 9 month old phone wasn't functioning properly. I called the Business Customer Service line. BTW Verizon take note: NOT ALL BUSINESSES FUNCTION Monday to Friday Eastern Standard Time!! I could not get past the recordings 4 times to speak to a person. On 2 other occasions, when I did reach a Customer Rep, I was disconnected. Even though both Reps had my number they failed to call back. On December 22, I drove an hour to the closest Verizon Corporate store. I was told my phone was defective and I would receive one within 2-3 business days. They did carry that phone in stock. On January 1, I started receiving texts that I would be billed $500 dollars if the replacement phone was not returned. What???? I hadn't received anything. Two weeks later, I went, again, to the store. I was told "the phone is in transit. The text messages are pre-programed". I was tired of waiting, so on January 21, I called other corporate stores to see if I could get a replacement. I was told I would have to go to the original store. They were surprised I didn't get an immediate replacement since it was a stock item. I went to the original store which "didn't carry any stock" ???? Maurice (the store customer rep) was quite helpful and did the best he could under the circumstances. He then called the 800 number and identified himself as a Corporate store employee to the 1st. Representative. He requested, a replacement phone to be reissued. This was the second time my phone had been requested. Maurice then realized the phone had been delivered to the wrong address. The next telephone Customer Service Representative #2, was INEPT AND INEFFECTIVE. Maurice did his best but he could not overcome the STUPIDITY AND INCOMPETENCE OF that Customer Service Rep. It took 1 hour and a half to change the incorrect shipping address. That customer rep sounded as if he was on drugs and asked the same questions over and over again without realizing it. He made mistake after mistake. His level of incompetence was astounding!!! I was so frustrated I asked the Rep to speak to his supervisor which he said was "TOO BUSY TO TAKE A CALL"!?!?!? WHAT!!!!! I couldn't believe it. Maurice then told him we would wait. MIRACULOUSLY the Rep ALL OF A SUDDEN STATED HE COULD THEN PERFORM ALL THE CHANGES!!! It was astounding. As of the last visit to Verizon on January 21, they have yet to reissue a phone. IF I HAD TREATED MY CUSTOMERS IN SUCH A SHODDY MANNER I WOULD BE OUT OF BUSINESS! Update January 31: I had informed Verizon of my current address several times since June of 2021. Since mid-December I have been dealing with Verizon Corporate stores in Hawaii. I found out 2 days ago they sent a replacement phone to my old address 3500 miles away. Today I received a text stating I would be charged $500 if I didn't return the replacement phone. I am astounded by their INEPTITUDE!!! You can't make this stuff up!!!!! As of this writing I have been trying to get a replacement phone for over 6 weeks!!!
• January 2022 by Shye O.
  This review is not specific to this location. Verizon wireless has the worst customer service. To talk to a live person, it takes forever and who has time to be sitting on hold or waiting for a call back all day and sometimes it's not even on the same day. I've used their chat feature, scheduled to have an agent contact me, and even called them and waited on hold multiple times. I don't understand why it is so hard to get assistance with Verizon's customer service?! Also when you get disconnected majority of their staff do not even attempt to call you back. I am very disappointed with how Verizon is supposed to be the best but their customer service sucks.
• December 2021 by Karl Kvalvik
  No more Playstation 4 Controllers, last I checked.
• November 2021 by Paige Krumwiede
  While the customer service was great, I am super frustrated that the gentleman helping me at the store did not tell me that I could have transferred data from my own phone to my new one with smart switch or cloud prior to me conducting a factory reset. I was informed that I could upload my old data using the verizon cloud, but I absolutely hate how when it is uploaded it is no longer in the photo albums I originally had them in (and would have been transferred in IF I was told that smartswitch was still a option!). While the service was great and fast, I have to knock off a few stars for the lack of knowledge when it comes to transferring data with a samsung device.