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June 2025 by Tommy G
At first, I had a great experience trading in my iPhone. I paid off the remaining balance, got a credit for my old phone and knew about the activation charges for each device that would be on my next bill. The guy opened up my iPhone and started setting it up. Then, as I was leaving, they changed me an in-store charge of $175.
The guy said it was a special charge for this location since they’re not an actual “Verizon” store. What the hell?! You didn’t tell me this when I confirmed everything that I would be paying—and I asked many times. Apparently there is a charge for each device setup (even the “free” iPad). This store completely took advantage of me, LIED, and then charged me $175 for nothing. They didn’t even ask if I wanted to do the transfer myself, which I always do anyway. Absolutely ridiculous and I don’t recommend ANYONE going to this store.
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June 2025 by Tina Stroede
Abella at Keahole store in Hawaii Kai was awesome! Great customer service, very knowledgeable and efficient. I’ve had good experiences at this store and will definitely return to Keahole store in the future. Mahalo!
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May 2025 by Reinette Lobetos
Verizon representive was very helpful and curteous.
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March 2025 by Jason Kaneshiro
It was a pleasant visit with some good laughs.
I got a great deal. I pay less per month and got a free Apple Watch and iPhone
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February 2025 by Lori Kuwahara
Conner was very knowledgeable and great in helping us get new phones for our whole family with the excellent trade-in promo!
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November 2024 by Tim
Hate their service
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February 2024 by Christian Smith
Junk Motorola phone. Going to T-Mobile. Losing money on this will be a gain in the long run.
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January 2024 by Meghan S
The team was incredibly friendly and helpful. Best experience I've had trying to work with a cell phone company
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December 2023 by Esperann Abellera
Great service.
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November 2023 by akiko kipper
Brandon always so helpful, great team at Hawaii Kai!!!
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November 2023 by Paul Seo
Kainoa is a rare example of good customer service at carrier stores. He could not have been more helpful with the issues that I presented to him. I've had bad experiences with Verizons around the island in the past, so I'm happy that the one closest to me has great service.
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October 2023 by Michelle Minasian
Kainoa was great! Super efficient and knowledgeable, he was at the store alone but able to help out everyone so quickly. Great vibes!! ????
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October 2023 by Michelle M.
Kainoa S was at the store by himself, multitasking and getting everyone helped so quickly and efficiently including me. He deserves 5 raises cause he was working as if there was 5x of him lol. Got my problem resolved so quick! He was awesome. Funny and great vibes too! Will def be coming back here if I need help again! Mahalo - Michelle
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October 2023 by Ruca Matoax
Store employee, Young K., legitimately scammed me by putting a screen protector *and* lens protector on my phone without my consent and charged me for both, amounting to $60 worth of accessories I was scammed into buying.When exchanging my old phone for my new phone, he reported my old phone screen as cracked when it most definitely was lightly scratched at best. I have called multiple times and am still waiting to receive an answer. I am demanding a refund. It's unacceptable to scam your customers, I'm also reporting this on BBB and to Verizon.Furthermore, there's really weird wording about your data privacy with this Victra (verizon franchise) store. Young also called and asked me for my passcode while I was out of the store shopping for groceries, which made me nervous about my personal information and pictures being viewed or saved.If I were you I would just go to a normal verizon non-franchise because this was the weirdest, longest, most annoying experience I have ever had getting a new phone. I wish I had asked for the receipt before paying because to know they scammed me once I got home from a long day at work and then dealing with them for 4+ hours was ****infuriating*****.
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October 2023 by Annie D.
Store employee, Young K., legitimately scammed me by putting a screen protector *and* lens protector on my phone without my consent and charged me for both, amounting to $60 worth of accessories I was scammed into buying. When exchanging my old phone for my new phone, he reported my old phone screen as cracked when it most definitely was lightly scratched at best. I have called multiple times and am still waiting to receive an answer. I am demanding a refund. It's unacceptable to scam your customers, I'm also reporting this on BBB and to Verizon. Furthermore, there's really weird wording about your data privacy with this Victra (verizon franchise) store. Young also called and asked me for my passcode while I was out of the store shopping for groceries, which made me nervous about my personal information and pictures being viewed or saved. If I were you I would just go to a normal verizon non-franchise becaus ethis was the weirdest, longest, most annoying experience I have ever had getting a new phone. I wish I had asked for the receipt before paying because to know they scammed me once I got home from a long day at work and then dealing with them for 4+ hours was infuriating.
