Victra, a Verizon Authorized Retailer in Honolulu, HI, offers a friendly and helpful shopping experience. Customers appreciate the knowledgeable staff, especially Kainoa, who provides excellent customer service, helps quickly, and ensures issues are resolved efficiently. Many reviews highlight great deals, including lower monthly payments and free devices like Apple Watches and iPhones, thanks to trade-in promos. The store’s team is known for being efficient, multitasking well, and creating a positive vibe for customers. Visitors find the store to be a trustworthy place to get new phones, tablets, accessories, and device protection. Overall, Victra stands out for its helpful staff, good deals, and welcoming environment, making it a preferred location for Verizon services in Honolulu.
I just had the most incredible customer service that was provided to me by Connor Tayeri of your Hawaii Kai Town Center location! He is outstanding I have observed his customer service skills - outstanding in every way. Consider Conner for training your team.
April 2026
Extremely knowledgeable and helpful. Very courteous and friendly..easy to talk to.this was Joachim
March 2026
Joaquin was very helpful! We had an old LG that we traded in for a new Pixel. The Verizon deal got it for the cost of the taxes. He helped us get a new charger and transferred all data to the new phone. Overall he was very kind and professional.
