-
February 2024 by Christian Smith
Junk Motorola phone. Going to T-Mobile. Losing money on this will be a gain in the long run.
-
January 2024 by Meghan S
The team was incredibly friendly and helpful. Best experience I've had trying to work with a cell phone company
-
December 2023 by Esperann Abellera
Great service.
-
November 2023 by akiko kipper
Brandon always so helpful, great team at Hawaii Kai!!!
-
November 2023 by Paul Seo
Kainoa is a rare example of good customer service at carrier stores. He could not have been more helpful with the issues that I presented to him. I've had bad experiences with Verizons around the island in the past, so I'm happy that the one closest to me has great service.
-
October 2023 by Michelle Minasian
Kainoa was great! Super efficient and knowledgeable, he was at the store alone but able to help out everyone so quickly. Great vibes!! ????
-
October 2023 by Michelle M.
Kainoa S was at the store by himself, multitasking and getting everyone helped so quickly and efficiently including me. He deserves 5 raises cause he was working as if there was 5x of him lol. Got my problem resolved so quick! He was awesome. Funny and great vibes too! Will def be coming back here if I need help again! Mahalo - Michelle
-
October 2023 by Ruca Matoax
Store employee, Young K., legitimately scammed me by putting a screen protector *and* lens protector on my phone without my consent and charged me for both, amounting to $60 worth of accessories I was scammed into buying.When exchanging my old phone for my new phone, he reported my old phone screen as cracked when it most definitely was lightly scratched at best. I have called multiple times and am still waiting to receive an answer. I am demanding a refund. It's unacceptable to scam your customers, I'm also reporting this on BBB and to Verizon.Furthermore, there's really weird wording about your data privacy with this Victra (verizon franchise) store. Young also called and asked me for my passcode while I was out of the store shopping for groceries, which made me nervous about my personal information and pictures being viewed or saved.If I were you I would just go to a normal verizon non-franchise because this was the weirdest, longest, most annoying experience I have ever had getting a new phone. I wish I had asked for the receipt before paying because to know they scammed me once I got home from a long day at work and then dealing with them for 4+ hours was ****infuriating*****.
-
October 2023 by Annie D.
Store employee, Young K., legitimately scammed me by putting a screen protector *and* lens protector on my phone without my consent and charged me for both, amounting to $60 worth of accessories I was scammed into buying. When exchanging my old phone for my new phone, he reported my old phone screen as cracked when it most definitely was lightly scratched at best. I have called multiple times and am still waiting to receive an answer. I am demanding a refund. It's unacceptable to scam your customers, I'm also reporting this on BBB and to Verizon. Furthermore, there's really weird wording about your data privacy with this Victra (verizon franchise) store. Young also called and asked me for my passcode while I was out of the store shopping for groceries, which made me nervous about my personal information and pictures being viewed or saved. If I were you I would just go to a normal verizon non-franchise becaus ethis was the weirdest, longest, most annoying experience I have ever had getting a new phone. I wish I had asked for the receipt before paying because to know they scammed me once I got home from a long day at work and then dealing with them for 4+ hours was infuriating.
-
October 2023 by Annie D.
Store employee, Young K., legitimately scammed me by putting a screen protector *and* lens protector on my phone without my consent and charged me for both, amounting to $60 worth of accessories I was scammed into buying. When exchanging my old phone for my new phone, he reported my old phone screen as cracked when it most definitely was lightly scratched at best. I have called multiple times and am still waiting to receive an answer. I am demanding a refund. It's unacceptable to scam your customers, I'm also reporting this on BBB and to Verizon. Furthermore, there's really weird wording about your data privacy with this Victra (verizon franchise) store. Young also called and asked me for my passcode while I was out of the store shopping for groceries, which made me nervous about my personal information and pictures being viewed or saved. If I were you I would just go to a normal verizon non-franchise becaus ethis was the weirdest, longest, most annoying experience I have ever had getting a new phone. I wish I had asked for the receipt before paying because to know they scammed me once I got home from a long day at work and then dealing with them for 4+ hours was infuriating.
-
October 2023 by Lorrie Chung
Young-Verizon Rep was very patient and helpful! Excellent, outstanding!
-
August 2023 by Molly M
Jamar did a fantastic job helping me with getting my phone fixed His friendly personality and salesmanship with showing me products is fantastic. I'm happy with my purchase.
-
July 2023 by Good Life
I called first to find out if I needed an appointment, and the person I spoke with was very personable on the phone. He said that I likely would get him when I went in for help. So when I got there, I saw Jamar who put me at ease immediately with his great smile! He proceeded to help me and get me everything I needed. He was professional, kind, very skilled, and patient, with a nice sense of humor. Thank you, Jamar, for your excellent customer service! I love my new phone!
-
July 2023 by Thea Helfer
Jamar is the best. He provided great customer service and was very knowledgeable.
-
June 2023 by Robynne Ching
In the store with two sales associates and BOTH of them did not acknowledge when I entered and BOTH continued to help one other customer. I left the store after about 7 minutes. I will be taking my business elsewhere.
