Yesaway Car Rental offers a positive and customer-friendly experience for travelers and locals alike. Despite some mixed initial reviews, many customers highlight their efficient service, affordable prices, and helpful staff. Customers appreciate that the company includes an additional driver in their pricing, and the overall cost is often significantly lower than major competitors like Hertz and Enterprise. The pick-up process varies: some customers need to take a shuttle from the airport to the rental location, which is situated on the third floor of an office building, while others are met directly at the airport. Once at the location, the process is quick and easy, especially when information such as insurance and driver’s license is provided beforehand. Customers report that in many cases, they are in and out within 5 to 10 minutes, with clear instructions provided via text or photos for shuttle pickup. Employees like Moe and Harvey receive high praise for their kindness and helpfulness. Moe’s seamless processing and thoughtful assistance, especially in helping elderly family members, stand out as examples of excellent service. Harvey is commended for going above and beyond, offering cold water after a difficult walk in the heat and providing a discount when he noticed a military ID. Overall, Yesaway Car Rental is viewed as an easy, affordable, and friendly option for car rentals in Hawaii, with staff who genuinely care about customer experience.
Note: I did not need a ride to or from the airport. I am local and a friend gave me a ride to the location. If you can get over the fact that pick up is located on the third floor of an office building, it was great. They were easy to deal with and communicative when I had to modify my rental a couple of times.
March 2024
good service, staff helpful and friendly Really good experience
February 2024
Small rental car company You have to take a shuttle bus from the airport and pick up the car from here. Two handsome boys haha
