“After dealing with another company H-T and the horrible customer service (see my review about their Maui "site"), visited the Spectrum Ho'okele location. Completely opposite experience. Excellent customer service! Easy to talk with. Explained services clearly. Technician scheduled for tomorrow already. MAHALO, KAWIKA!!
On another note, the other day we CALLED customer service to help us with the audio to play on one of the cable channels because it wasn't. The rep. described each step clearly about which options to select, waited until we followed each instruction. By a few selections that needed to be changed, the result: audio! The rep. was patient, helpful and even woo-hoo'ed with us when the audio came on. I wish I could remember their name. THANK YOU, again!!!”
“Angel... is a freaking ANGEL ?. I had a list of issues (my own fault) and he went above and beyond to help. Best service I've ever had at a phone store. A++++
MAHALO”
“Only reason this is getting 4 stars is because Volter did an amazing job with providing us excellent service! I came in to trade my phone in for the newest iPhone and there was quite a wait.. Volter seemed like the only associate greeting the customers coming in, idk if it was his designated task to be the greeter but everyone else did not seem as friendly. When it was time for us to be serviced, I was so happy to have Volter. He was so personable and was very efficient. I was wondering why it took so long because we got out of there so quick, the other associates didn't even finish with the customers from when we walked in. Volter is the definition of excellent customer service!”