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December 2022 by Tommy G
The first time I went there was ok service but could've had more customer-friendly service given they just opened their new store I was ok....The second time visiting the store 2 out of the 3 workers were cool and helpful but the same one from the last visit has no customer service at all. I walked out 5 minutes after I purchased a sealed bag of snacks. wanted to return it because I didn't realize it cost almost $20.00. I didn't know the price of it because I also purchased almost $200 worth of product along with it. She instead did not refund me with a little attitude. I told the other worker she didn't do anything wrong and had nothing to do with what was happening. The bottom line people tend to forget what brings customers back and word of mouth has a lot of power in doing so. I work with customers all day at my job and they come first as far as trying my best to make sure they get the service they ask for or deserve. I will never shop there again and I will let people know about my experience at that store if ever questioned.Stores don't make customers, customers make a store.
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December 2022 by Carr Bear
Decent store but zero customer service. Didn't realize my Elfbar didn't work until i got to the car and had to walk all the way back. Not one word from the worker when she took the defective product, not a word when she handed he another one.
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December 2021 by Wai P.
Employees are rude & of no help ! I go there every single time too buy liquid & this is the first time i come across a RUDE employee . I've never seen her before , of all the times i've went . Employee would NOT sell me liquid AFTER questioning my sister for her ID . WHO i take every single time i go along with my 2 year old daughter & they have never questioned me about it . 1. my daughter is TWO & i cannot leave her by her self ! 2 . my sister is 15 . I also have a rewards with them because i'm a regular customer ! am i suppose to leave them in the car while i go to the Kiosk ? in order too be sold liquid from an EMPLOYEE i've never saw in the MONTHS i've been going there ? This was a terrible experience & i will NO longer be going their because of this . This is ridiculous ..
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October 2021 by Antonio Bolognio
Good prices, even better service ??
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August 2021 by Leianah B.
Awesome customer service. Kai was really knowledgeable and kind. My mom was pretty satisfied with her purchase.
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June 2021 by Leslee Ramoran
The team here is always amazing. They’re always super friendly & helpful.
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April 2021 by Natily Yadao
Called in an order because the location near me where closed and online where sold out. They were quick and efficient with responding and adapting to the customers need, ensuring that the customer(me) was taken cared of. Thank you Michael for calling me and going above and beyond to helping me out. Thank you Darcie for assisting with this transaction in a timely manner. I have been a loyal customer for many years now and this is exactly why i will continue to be a loyal customer. Being in the retail industry i can understand the difficulties that businesses face during these uncertain times but it’s this type of service that makes a huge difference and sets you apart. Thank you so very much.
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April 2021 by alvin ho
She's informative ,nice and friendly,fast and great.i hope to see her again when I shop there again soon.
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April 2021 by Bryan Magliba
Finally after the third time of missing up my order I came back hoping that they could Atleast exchange the juice that I did not want for the one that I wanted instead I got attitude from the short Japanese kid that was working there. “Anyone can get fired, just need to stopping buying their product. Till they can’t afford to stay open anymore.”
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March 2021 by Ivan Kozlov
They have geek bars which are the best bang for your buck disposable
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February 2021 by claire malunay
I always get good customer service when I go to volcano vape shop
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January 2021 by The Watchers
I can always count on them to provide me with what I need. Even if an item I prefer is out of stock at the time, the team here always put their best efforts and introducing me into other products for my satisfaction. I never walk away from here disappointed.
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June 2020 by Sean McKinney
Awesome service every time. They remember my name and my past purchases.
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June 2020 by Tyson Riglos
Despite stumbling in on a situation where "Karen" admitted to being wrong but tried to place the blame on someone else. Sharon went beyond to try help with everything she could, but "Karen" wasn't satisfied. Mean while, Christian tended to me gave me great service, great recommendation and apologized for the current situation. Great job on the professionalism to the both of them (I would have been irate with what the woman was saying)! For that one bad review you both were threatened with I hope this brightens your day. Keep up the great work, I will return for more ?
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June 2020 by jacob Lidral
All the time the one in kahului Mall it's always a great place to good I live they all ways show ohana and they remember me