Towing in Kailua-Kona, HI

“I've used Mac towing twice in the last year. Both times I've been impressed with how painless they make the whole process. Here's what I specifically appreciated:

-- They actually answer the phone when you call
-- They give you an estimated arrival time and then within minutes the driver calls to reconfirm location and an exact ETA based on current traffic
--- They got to me quickly and loaded my car so efficiently
-- They gave me a ride to the tire shop in their clean and air conditioned tow truck
-- They were able to charge my credit card real time without me having to call back into their office
-- I was texted a full digital receipt within minutes but also their driver William made sure I received a detailed physical receipt as well so that my insurance would have everything they needed to reimburse me.

Coincidentally I've had William be the driver both times I've used Mac towing. I really appreciate how friendly, calm and professional he is. In a stressful situation he helped to make everything easier. Mahalo William! I hope I don't need a tow ever again but if I do, I will be calling Mac!”

“I had an excellent experience with Kraftsman, and I especially want to recognize Jeremy Thuma, the Production Manager / Damage Appraiser, for the exceptional way he handled the repair of my brand-new Toyota 4Runner.

The vehicle needed body damage repair, and when we initially came to pick it up after the work was completed, we noticed a small imperfection that had been overlooked. What impressed me most was how Jeremy responded. He immediately took full responsibility and was not satisfied with simply making a minor touch-up or trying to explain it away.

Instead, he made the decision to redo the repair properly from scratch. This was no small undertaking—they had to reorder parts and disassemble and reassemble the entire left side of the vehicle again to make sure everything was corrected to the proper standard.

Jeremy clearly takes tremendous pride in his work and genuinely cares about the quality of the final result and the customer's satisfaction. His professionalism, accountability, communication, and attention to detail were exceptional throughout the process.

Mistakes or imperfections can happen with any repair, but what really distinguishes a great business is how they respond when something is not quite right. Jeremy's response gave me tremendous confidence in Kraftsman and showed me that they truly stand behind their work.

I would highly recommend Kraftsman, and especially Jeremy, to anyone looking for an auto body shop that cares about doing the job right.”

“10 at night, answered right away needed a tow from one side of the island to another. Quick, professional, easy, no fuss. 10/10 recommended. Tow truck driver was quick loading and unloading, very much appreciated the 24 hour!Services: Car towing”

“These guys are great. I was stranded on the side of the road. They stopped and hooked me up. Very friendly and professional. If I ever need a tow, this is who I am going to call.”

“Great company to work with. Did service on my car - fast and reasonable pricing. Recommend them and will use them again. Exceptional service in the office and in the yard.”