Body Shops in Kailua-Kona, HI

“I had an excellent experience with Kraftsman, and I especially want to recognize Jeremy Thuma, the Production Manager / Damage Appraiser, for the exceptional way he handled the repair of my brand-new Toyota 4Runner.

The vehicle needed body damage repair, and when we initially came to pick it up after the work was completed, we noticed a small imperfection that had been overlooked. What impressed me most was how Jeremy responded. He immediately took full responsibility and was not satisfied with simply making a minor touch-up or trying to explain it away.

Instead, he made the decision to redo the repair properly from scratch. This was no small undertaking—they had to reorder parts and disassemble and reassemble the entire left side of the vehicle again to make sure everything was corrected to the proper standard.

Jeremy clearly takes tremendous pride in his work and genuinely cares about the quality of the final result and the customer's satisfaction. His professionalism, accountability, communication, and attention to detail were exceptional throughout the process.

Mistakes or imperfections can happen with any repair, but what really distinguishes a great business is how they respond when something is not quite right. Jeremy's response gave me tremendous confidence in Kraftsman and showed me that they truly stand behind their work.

I would highly recommend Kraftsman, and especially Jeremy, to anyone looking for an auto body shop that cares about doing the job right.”

“Came in to I.P.O. a few weeks after putting new terrain tires on my 2021 4Runner, to get a 2" lift kit. After their installation, I noticed what seemed to be a new, very slight vibration in my frame and steering wheel. Thought it was from the lift kit they installed (turns out it wasn't). Jeff offered to check it out, and he did. A couple hours after dropping it off, it was ready to pick up. So, what was I problem, I asked. The front tires were out of balance, he discovered, and he rebalanced them all FOR FREE! Without my even asking! And wouldn't even accept cash on the counter. These guys are real professionals, when they step "outside of the box" to troubleshoot and get things fixed. I'll be back there anytime I have a 4WD or suspension issue!! Total trust.”

“Hank is professional, honest, and does awesome work. He fixed my truck that was damaged from a hit and run. He is very capable and does beautiful work with good rates. If you are looking for an auto body shop in Kona, this is the best all around. I did check out the competition and there really wasn't any, no need to search anymore go to Hank's!”

“I highly recommend this shop! Colin was so friendly and helpful. He did a great job coordinating with my insurance company (AAA). He made sure my car was well taken care of. Very happy with the work they did and definitely plan to return to them when I'm in need of more repairs.”

“I use my car for work, so when my bumper got banged at lower Matsuyama parking lot, I was overwhelmed with stress knowing how long it can take for your car to be repaired here in Kona. I got estimates from several different big name shops here and they all told me it was going to be about 3 months for the repair. Boy was I sweating! Kona Coast Auto didn't show up on my radar at first, but they were brought to my attention and boy am I glad I reached out to them. When Jake from Kona Coast Auto told me he was ready to Go, and get started on my car ASAP, and that the only thing that would hold him back from getting me back in my wheels was the shipping boats.. I knew I was in good hands. Just like promised, Jake and the Kona Coast Auto family had me back in my car in less than a month .. less than a 3rd of the time the competition was quoting!Time is valuable, don't waste it waiting when you got valuable people like Jake and his team around that are ready to help you right away!5 star service! Would recommend and will use again, for sure”

“Great company to work with. Did service on my car - fast and reasonable pricing. Recommend them and will use them again. Exceptional service in the office and in the yard.”

“I have nothing but amazing things to say about the repairs that happen to my dad’s Tacoma. From the start, I am back on the mainland working at a repair shop and my dad called me for advice on what to do after getting rear ended, I reached out to Gerber and instantly knew by the way Nicole greeted me over the phone, to the compassion and kindness, to helping get my dad fixed up and the repairs were perfect. Thank you for going above and beyond for my dad. Especially with intaking his truck when he came back to the mainland to visit us!
If you want somewhere that you can truly trust, please call this shop. I was seriously blown away with Nicole on her own and then to see the quality of work performed by the techs, it matched perfectly. The body work was done perfectly along with the paint.
Reading some of the other reviews, I couldn’t believe the negativity. Working in automotive there’s a huge issue with parts but being a professional in the industry, I’m telling you Gerber truly is the best shop on the big island and if you want your vehicle,
Or a family members vehicle, truly taken care of, contact this AMAZING shop!”