The UPS Store #4953 in Kailua Kona is a helpful and reliable business that offers a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Located in Kopiko Plaza across from Hilo Hattie, it is a locally owned and operated store dedicated to assisting customers with their mailing and shipping needs. Customers appreciate the friendly and professional staff, especially employees like Jenny, who provide excellent customer service and make tasks like laminating or packing items simple and easy. Many users find this store much better than USPS, particularly for receiving packages and Amazon deliveries, which often get lost or delayed with USPS. The staff handle busy times efficiently, managing lines quickly and guiding customers through processes such as returns and packing with patience and professionalism. The store also offers assistance with packing items like musical instruments and cutting down boxes for easier transport. Overall, The UPS Store in Kailua Kona is seen as a well-run, dependable location with friendly staff that strive to provide the best service possible for shipping, mailing, printing, and other business needs.
I’ve gone in here several times to package items, ship items and print paperwork. They have amazing customer service and they are always very helpful. Favorite UPS store on the Big Island.
May 2026
As soon as we got inside the front door, one of the UPS ladies behind the counter immediately asked to help us. Her name was Molly.
In less than a couple minutes, our return package was scanned and a receipt was given to us. Impressive.
April 2026
I’ve been going here for over 4 years and have always found them to be very nice and helpful.
