Walgreens, a popular pharmacy chain, has received mixed reviews from customers in the Kailua area. While some customers have praised the friendly and helpful staff, such as cashier Eric and shift lead Lois, others have expressed disappointment with the lack of empathy and compassion shown by certain medical professionals. Many customers appreciate the convenience of Walgreens, particularly the drive-through option for prescription refills, which is seen as a better alternative to the nearby Longs Drugs. Customers also commend the staff for their willingness to address concerns and assist with various transactions, such as using coupons. However, one customer had a distressing experience, describing the pharmacist as being "cold" and lacking concern for their well-being. This customer felt humiliated and expressed frustration with the difficulty in obtaining a driver's license. Despite these mixed experiences, the overall sentiment is that Walgreens in Kailua is a better option compared to the nearby Longs Drugs, with many customers praising the friendly and helpful staff. The pharmacy continues to serve the community, providing a convenient and reliable source for prescriptions and other necessities.
Eric, the associate at the cashier was very friendly and helpful. Found what I needed and purchasing was efficiently done.
June 2026
Pharmacist was incredible, didn't get her name, but dealing with a family member new diagnosis, so in a panic visited here and got patient, honest, helpful answers to all my questions and concerns. May seem trivial, but it's excellent that good people exist to calm you down in a panic.
June 2026
Friendly staff. Quick and easy. Employees willing to check for inventory when asked.
