Walgreens, a popular pharmacy chain, has received mixed reviews from customers in the Kailua area. While some customers have praised the friendly and helpful staff, such as cashier Eric and shift lead Lois, others have expressed disappointment with the lack of empathy and compassion shown by certain medical professionals. Many customers appreciate the convenience of Walgreens, particularly the drive-through option for prescription refills, which is seen as a better alternative to the nearby Longs Drugs. Customers also commend the staff for their willingness to address concerns and assist with various transactions, such as using coupons. However, one customer had a distressing experience, describing the pharmacist as being "cold" and lacking concern for their well-being. This customer felt humiliated and expressed frustration with the difficulty in obtaining a driver's license. Despite these mixed experiences, the overall sentiment is that Walgreens in Kailua is a better option compared to the nearby Longs Drugs, with many customers praising the friendly and helpful staff. The pharmacy continues to serve the community, providing a convenient and reliable source for prescriptions and other necessities.
Friendly associates, especially Eric! Very kind and helpful
June 2025
I used to go longs drugs to pick up my prescription, but now I’ve been coming here because I can use the drive through
May 2025
Great customer service and the employees are very very nice and helpful especially the pharmacy staff (Tessa) who is always there working and always smiling which brightens my day more than anything else. She always makes my day better when I see her there. Looking forward to my next visit 😃
