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February 2024 by Natalie L.
Kaneohe Walgreens Pharmacy has a rude female who answered the phone. She sounds uptight, stressed, and irritated.
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December 2023 by Debbie Arvelo
I don't understand all the low ratings. I've never had an issue at this Walgreens. My prescriptions are always on time, they always answer my questions and address my concerns, the people are friendly and very helpful; and, I can also pick up any last minute necessities here. Keep up the good work! Many mahalos.
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November 2023 by kanani liu
Cashier Eric at the Kailua Store was very friendly and helpful. Great Customer Service! He made my shopping a breeze being that I had to do a few transactions in order to use my coupons.
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October 2023 by Samantha N.
I went in looking for pink-eye drops. A female associate came up and asked me if I needed help. After I told her what I was looking for she proceeded to tell me I wouldn't be able to find pink-eye drops because the "USDA recalled them". First of all, the United States Department of Agriculture doesn't regulate eye drops. That's the FDA, and they only recalled artificial tears of a very specific brand. Not to mention, I found pink eye drops at the target down the road afterward. Please let your employees know they shouldn't say crazy stuff to customers!
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October 2023 by William W
As I was leaving the store with my reusable shopping tote bag, the cashier started shouting at me that I have to pay for what I am taking, that I am stealing. I was not stealing anything. I have made many purchases from Walgreens throughout Hawaii and online over the years & I (nor does anyone) deserve this type of treatment. I don't think this particular cashier works here anymore, but I would beware shopping here or else you could get falsely accused of a crime.
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September 2023 by William W.
As I was leaving the store with my reusable shopping tote bag, the cashier started shouting at me that I have to pay for what I am taking, that I am stealing. I was not stealing anything. I have made many purchases from Walgreens throughout Hawaii and online over the years & I (nor does anyone) deserve this type of treatment. I don't think this particular cashier works here anymore, but I would beware shopping here or else you could get falsely accused of a crime.
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September 2023 by Nicholas Gruen
Everyone at the pharmacy is constantly in a bad mood and really negative to work with. They have screwed up Rx multiple times.
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July 2023 by Yuki Tokuyama
A nightmare just to print 1 page document. All systems worthless, bugged and SLOW.
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July 2023 by Ruth Rios
I decided to change my review. Most of the employees at this Walgreens are so nice. They never treat me differently. They’re kind people however, the lack of empathy and compassion among medical professionals on this island is appalling. Not only do I have no control over the fact that I’m having a hard time getting my drivers license back there’s always something new but I have a picture of the front and the back of my current drivers license that is clearly meet the back of it and it can be scanned, I asked strangers, and I had to sit there and humiliate myself. When I finally found someone to help me, her drivers license was expired, and I pled with the pharmacist. It was clear he could not care less if I lived or died. That’s what staying sober is… life and death. He was just cold about it. Unfortunately I need help staying strong until I can do it on my own. I did find someone at the last minute but I am at war with people who think it’s OK to treat other human beings with such contempt prior to investigation I declare war.
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May 2023 by Liliana A
Came to the drive way window to pick up my prescription that was ready for pick up yesterday. The manager /pharmacist Christine came up to us aggressively and spoke down to my husband, I don’t know what her issue was and why she thinks she had a right to speak to anyone or in town the way she did , I’m pretty the sure the cameras captured her body language and voice tone.
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March 2023 by R R
Overall Walgreens is way better than the Longs by Whole Foods for prescription refills. I'm not sure about their other services. Plus, for prescriptions, they have a drive-through. So at least if you are going to wait, you can wait in your car. Or go over to Zippies.I had such a horrible experience at the Longs by Whole Foods that I transferred all of my prescriptions to Walgreens. I'm not sure what the other Longs in Target is like. But of the two pharmacies in Kailua that I've tried, Walgreens is definitely better than the alternative.
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March 2023 by Santiago B.
I dropped of my prescription and telephone number and was told to come back in a hour . I came back 2 hours later and my prescription wasn't ready and I was told to come back in another hour , ordinarily I wouldn't be so angry but I have cancer and I dont want to waste any of my time waiting on my medication due to incompetence. My time has become increasingly more valuable to me. I will not be returning after my transaction is complete.
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March 2023 by Nicole A.
This woman told me that I couldn't get my medication refilled by this pharmacy next time, and would have to go to the Walgreens closest to me. My doctor is right around the corner from this location, and looked up which pharmacies had my medication since it is part of a national shortage. L customer service. Do better.
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February 2023 by nicholas reynolds
Normal Walgreens nothing special to note. Get in get what you need get out.
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August 2022 by Kailani R.
WALGREENS PHARMACY IS THE WORST CUSTOMER SERVICE AND CLIENT CARE!!! DRIVE THRU STAFF, DO BETTER!!!I chose the drive thru service due to my 14 month being ill and not wanting to expose others within the store. I pulled into the drive thru line BEFORE closing time. I watched them service the 4 other cars in-front of me and when I pulled up they put that sign up and walked away. I watched each staff look at me and talk behind the windows; but not once did someone come to the window or communicate the status. Like cmon, are you really not going to full-fill your duties just because YOU'RE SLOW? and it's now past time, you're not going to serve the last customer waiting? This is ridiculous. I went in to the store with my sick child to speak with the store matter regarding this matter and he said "they're strict with closing time." Yet, again, I was in line before closing. I will be taking this complaint with pharmacy management.EDIT: looking at the other reviews on here. I guess it's true, pharmacy sucks. Ha! DO BETTER.
