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“It's nice to see a bike/triathlon shop that cares about customers. While wasting time trying to find a small, insignificant part to them, but a deal breaker for me, they serviced a client tracking down a running shoe, helped a woman trying to find a bike for her son, and a guy trying to get his wheel rebuilt. It wasn't just the, "oh, here you go", both employees explained to the customers some of the background, pros and cons, and provided estimates of both cost and time. Appreciate the sincerity helping customers!”
“My bike seat was stolen. Only Pedego Kaila had a seat post that fit my bike. My bike is not a pedego but they were able to take care of me with incredible service. Pedego Kailua is my first stop when my bike needs service.”
“Rented a bike for a few days from The Bike Shop, such a great experience. Pick up and drop off went super smooth, bike itself was in amazing condition. Had some great rides, will be back!!”
“This is one of the best experiences I've had in my life. Ryan was pleasant and genuinely wanted to help every single person who entered. I kinda knew what I wanted, and he didn't hesitate to make sure all my questions and concerns were addressed. Everything the shop said they would do, they did so in a timely manner, and communication was very good with quick to immediate responses from him and the rest of the team. I liked the service so much that I've continually given the Honolulu shop's location to many co-workers who seem to be interested in E-bikes. I highly recommend this establishment to anyone who asks for recommendations!”
“My rental bicycle had a flat tire, so I first consulted with my wife's rental bicycle and they said they would repair it, so I carried it about 1km to get it repaired.The replacement tube cost $15, labor cost $20, and the work was done in about 30 minutes, which was very helpful.The staff were very friendly and made me feel very welcome, so I bought cycle gloves and a lock wire as souvenirs.Many customers visit, and I feel that the reason why it is such a popular bicycle shop is because of the friendly staff.It's a little hard to see from Ala Moana BLVD, but you can tell it's open because there's a banner that says "We are OPEN."”
“Great shop for a rental! I would've opted for the 105 components, but it wasn't available on a 61 frame size. Regardless, very good bike in great condition, great service and convenient location”
“The guy there was very knowledgeable, and taught me everything I needed to know about the bikes. If you ask a question then he'll already have an answer. He was a pleasure to do business with.”
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“Ben from HTC is great! Attentive to your needs, and accommodating to unique situations, his bike fit service is some of the best money I could have spent with my “cycling upgrades” budget! Well worth a visit!”