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“If you’re looking to purchase a bike anytime soon, I highly recommend Bike Factory in Waipahu! I walked in and was immediately helped and directed to the exact bike I was looking for at a fair price. They made sure everything was tuned up, installed my new basket and kickstand, and even custom-cut my seat to make sure it was the perfect size. Kind people work here who know what they’re doing! ❤”
“YES! YES! YES!! This place!!
Let’s just say I’ve had terrible customer service from another very popular bike shop in Waipio. Zero callbacks or updates on my repairs and parts that I’m waiting on. Not these guys! OMG! I brought my bike in with a part to install. I had to order the part myself because the other shop never called me to let me know that it was back ordered until September and I had a look somewhere else. I found that out by calling the manufacturer myself. I dropped this off and they told me it would take 72 hours to repair and they called me back in 24 hours and said it was done! Excellent service and excellent customer service. Skip the other bike shop that may have a big name and multiple locations. This is where customer service lives!”
Bicycle Shops
Bicycle Shops
Bicycle Shops
“Bought two bikes from them. Happy with the bikes. Had some issues but they resolved them pretty quickly. Really cool crew that works there. Super nice and friendly.”