Mattress Firm Kapolei is dedicated to helping customers achieve their best sleep every night. The store features a team of Sleep Experts® who undergo over 200 hours of training to provide tailored solutions, including mattresses, bedding, and essentials. Customers consistently praise the knowledgeable and personable staff, especially highlighting the service provided by Emma, Marlene, and Tee. Reviewers appreciate their patience, honesty, and ability to explain features without pressure. Many found great deals, particularly during sales events, and noted the excellent pricing compared to competitors. Overall, Mattress Firm Kapolei is recognized for outstanding customer service and a commitment to finding the perfect sleep solutions for families.
Marlene at the Kapolei location was professional and so kind to my mom and I. We found the best mattress we needed. We experienced aloha with her and she was knowledgeable. Mahalo.
November 2025
Emma was amazing from beginning to end. She helped us pick out the perfect mattresses for our family and she was able to help us maximize on Black Friday sales. 10/10 recommend!! Thanks Emma!!
November 2025
Great place. And friendly people! I got the BEST BED! GO and get yours as soon as possible!
