Tourneau The Shops at Wailea is a distinguished multi-brand timepiece retailer known for its exceptional quality and service, specializing in both new and pre-owned watches. As an Official Rolex Retailer, it is authorized to sell Rolex Certified Pre-Owned timepieces. Customers consistently praise the store for its outstanding service and knowledgeable staff. Many reviews highlight the warmth and professionalism of team members like Ryan, Spencer, Nikolina, and Christy. They are recognized for their deep knowledge of the Rolex catalog and their genuine enthusiasm for helping customers find the perfect watch. Visitors have described their experiences as seamless and enjoyable, with staff going above and beyond to ensure satisfaction. Customers appreciate the personal touch, as staff members like Spencer and Ryan build relationships, making the shopping experience feel special. Whether it’s helping locate a specific model or resizing a watch on the spot, the team is dedicated to providing a memorable experience. Overall, Tourneau The Shops at Wailea is highly recommended for those considering a Rolex purchase, with many expressing their intent to return for future acquisitions. The store's commitment to customer satisfaction and attention to detail make it a standout destination for watch enthusiasts.
Very kind, personable, and helpful customer representative. Great selection as well!
May 2025
Rachael you made it happen on mothers day! Thank you!!!! I look forward to doing more business with you!
June 2024
We had such a lovely experience with Ryan today. He helped us find the perfect time piece which was such a highlight to our trip in Maui. Ryan was kind and knowledgeable, we enjoyed chatting about the piece we picked out and what made it so special. Thank you so much for making this a memorable purchase.
